I wouldn't even give Chuck one star if I didn't have to. I told him what I thought the problem with my washer (yes, he works on those too) was so he could order the part before he drove the hour to my house. He assured me the part could be returned if it didn't turn out to be the reason the machine was leaking. No one (certainly not me) would have ordered a part that couldn't be returned. Well, it turned out that that wasn't the reason it was leaking, but Chuck charged me for the part anyway and would not refund my money. Funny thing is, my husband took one look at the machine, moved the rubber gasket a hair, and the machine hasn't leaked a drop since, and it's been over 2 months now. Some repair man, Chuck--NOT!!! And certainly NOT nice and most importantly, NOT HONEST IN ANY WAY. Find anyone else to do your repair for you, unless you don't mind paying for parts that he tells you can be returned if not needed, and you don't mind dealing with a grump.