To make a long story short, I had called them to replace a gfci outlet in my RV. They sent Jason, who did replace the outlet, but still did not work. However, after 3 weeks and extremely poor management and communication, I had to call someone else who located the problem with the outlet. Jason had hooked it up backwards. When I called to ask them if they were aware that Jason had no idea how to replace an electrical outlet, they did not seem to care, nor offer any kind of explanation as to why they actively sent an amateur to fix something that could have caused a fire. I would not recommend calling Spencers for repairs.