Was greeted by Patrick and told him my memory on the phone is lost can you fix it.He said we will try but don't worry I promise you will walk out with a working phone. I told him I am on a fixed income and he said I will see what we can do. After a 20 minute huddle with Jose and Rey (store managers) I got a thumbs up from Jose. I walked out with a phone that was within my budget. The finest phone store I ever worked with. God Bless them
Horrible experience . I have used street talk before and had a horrible experience but have them the benefit of the doubt that everyone makes mistakes . This was my last time using them NEVER again . They are rude: even after my screen was changed my screen started changing different colors and instead of fixing it they rather argue . Customer service ! That's all I have to say . Consider this a warning and don't even waste your time ! Never again .
I want to note that my visit to this store for an upgrade of my phone to a Apple 6 plus was a GREAT experience. Jared and Vinny were working the desk. Both good guys. Jared took care of me. He was super. Even got me a coffee from the back for my patience. Also got a good deal with the current Dads and Grads deal rebate. He even put the rebate package together for me SUPER!! He has a genuine knack for dealing with people and knows the Verizon store and products. the best Verizon store in Paramus!!
The cashier (whose name I will keep private for now) present at this AT&T store on August 29, 2014 horribly deceived my 2 colleagues and I while we were in the States for a month on international business. He convinced us to sign up to a package "family plan" (for $240) that was expensive and did not end up working (only 2 out of 3 lines were ever activated). We used the phones for half a day before calling up to cancel. AT&T told us there was no problem with cancelling, all we had to do was pay them $240... for half a day's use of 2 out of 3 activated numbers. We spent hours on the phone with AT&T customer service over the course of the next week explaining the situation and disputing the charge. Two days after this event, August 31, 2014, we were in Bryn Mawr, PA for our next meeting and visited another AT&T store in that location while still working to cancel the other lines. At the Bryn Mawr store, my 2 colleagues and I individually signed up for the AT&T prepaid plan ($60/month), at the recommendation of the much more knowledgeable cashiers at this branch with no problem or hassle whatsoever. The cashiers at this branch helped us greatly and were optimistic we would not have trouble cancelling the lines registered in NJ because we had only used them for 1/2 a day and the company never activated all the numbers in the plan (read: AT&T did not comply with their end of the service agreement).Fast forward 4.5 months, AT&T now claims we owe them $383.90 and have turned over the debt to a collection agency... for 2 out of 3 working lines on a family plan we used for 1/2 day on August 29, 2014.Adding insult to injury, we had been in touch with AT&T a month prior to our travels and worked out everything with the 3 phone lines we required so the SIMs would be waiting for us when we landed. We arrived at our destination in the US to see that our request to register the 3 lines had been rejected (without receiving an email or phone call to update us in our international location beforehand). This is why we had to start from square one once we landed and even step foot in a physical store location to get the lines we needed for our business trip. The proactive, organized steps to secure US-based SIMs for my colleagues and I was taken well in advance of our travels. The above narrative is simply a description of what happened after all of the foot work with AT&T from our international offices.Basically, the cashier at this Paramus, NJ AT&T store created a situation in which my colleagues and I are now liable to a debt collection agency for close to $400 for 2/3 AT&T lines we used for 1/2 a day. Maybe he was not trained adequately or did not have enough experience to know what he was doing, but either way he messed up big time and I hold this store responsible.