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Hours
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Neighborhoods
West Arlington, Pantego
Category
Irrigation Systems & Equipment

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homeowner95

06/25/2011

Overall
I was not pleased at all with ...

I was not pleased at all with the service I received (or rather lack of service) from Woodson Lawn Sprinkler in Pantego, TX. I had to reschedule my appointment, which was orginally set for Monday. I asked if he could come on Wedesday, and was told that he could not. We then set the appointment for Thursday morning between 10 and 11, with the understanding that he would call me 30 minutes before arrival. No call, no show. I waited for 2 plus hours, and made numerous phone calls inquiring his whereabouts. He finally called me around 4pm on Thursday and said he had come on Wednesday...which was NOT when our appointment was!! He made no apologies at all, and simply said he'd call me the next day when HE had time. He showed no regard for this customer's time, and no common courtesy! I'm aware that it's summer-time, he's busy, and quite possibly doesn't need anymore work. But just say that!!! Don't keep people waiting (when they're supposed to be AT WORK!!) and then not even say you're sorry! VERY DISSATISFIED!!!!!!! Oh, and by the way, he never even called me on Friday so tell me that he was not able to come!