I called on 10/22/15 to arrange pickup of a balikbayan box. A woman answered & had a pretty bad attitude at the onset. She told me she had me scheduled for pickup on 10/23/15 between 12 noon and 5pm. I read the information back to her and she confirmed. I called again on pickup day to confirm & was reassured pickup was on the way. I called closer to 5pm and no one would pick up the office phone. Well, 5 pm came and went and no pickup and no courtesy call - nothing! Finally, at 6pm, the driver shows up. He showed me his schedule which showed pickup from my home between 6pm & 8pm. He was very embarrassed and quite upset that no one had called to notify me of the change. He said he had notified his office of his schedule the night before. All I can say is that Alas Cargo gives Filipino businesses a really bad name. Their office staff obviously does not care about customer service. They are discourteous, inept, inefficient and highly unprofessional. DO NOT use Alas Cargo!