Didn't deliver everything I paid for and won't credit my card the refund I am owed after being promised twice they would do so. Flowers were beautiful, but I also ordered and paid for 2 mylar balloons to be delivered with the flowers. I found out that they didn't deliver the balloons just the flowers. I called the same day a few hours after they had delivered the flowers and told them the 2 mylar balloons that I had paid for were not delivered with flowers. She said they could deliver them the next day but I said no it wouldn't be the recipient's birthday then. So they agreed to credit my credit card back for the balloons. Going on 1 week later my card had not been credited. I called and left a message. No one returned my call, so I called again the next day. I finally talked with someone and they said my card would be credited right after we got off the phone and they would screenshot the transaction and text it to me. I gave them all my information so this could be done. Almost 2 weeks later and my card still hasn't been credited. I will not use this florist again. Even though the flowers were beautiful, they are very unprofessional, they did not deliver balloons with flowers and they don't keep their word. I will be contacting my credit card company to see what I can do.