They advertise their ER to have the shortest wait time. This is not true. They say on line the time is define when you see a MD/DO/. What they meant to say is check in time and then they will put you in a hallway. Like a bunch of cattle. One more thing if you have insurance their doctor on staff is non-participating provider. What does that mean well you'll receive a bill from him that the insurance doe not cover. I did for $1231.00. That was more than my ER bill. I do not know what is going on at that hospital but they need a complete over haul on their chief of staff. I have BCBS Federal insurance. If their ER doctor does not accept insurance the patient should be told this before check in. Better yet their doctor should not be hired if he/she does not accept the same insurance they do. Thank you. Please think twice when you have to choose Bay or Gulf Coast for your ER needs.
they care about you and your situation. i was treated with care and respect!
Went to ER with my brother. The lady at the information desk helped him get registered. The processes flowed as smoothly as I have ever seen. He needed immediate care and after two weeks was able to go home. Thank you!
Totally ignored by the staff in the emergency room while seeking treatment for a 78 year old who was having difficulty breathing. After standing at glass for over 5 minutes I tapped on it to ask if I was in the right place. The male nurse was agitated and snapped at us, then told us to go sit down, he would get to us when he had time. Went to BMC and she was immediately admitted and treated with respect. Tried to complain online to GCCH but never received a response.
Went in to emergency room with 78 year old difficulty breathing. They sat behind glass windows and ignored us for at least 5 minutes. When I attempted to get their attention the male nurse became hostile and acted like I was bothering him. Left and went to BMC where she was immediately admitted and treated. A world of difference. Sent in an online complaint to GCCH but it was never responded to.