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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Fax: (650) 852-0241

Neighborhood
Ventura
AKA

Pet Food Depot, Inc

Categories
Pet Food, Pet Stores

COUPONS & DEALS

No coupons available

Reviews

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Coach I.

01/10/2016

Overall

came upon this site in an effort to figure out the name of the store - it is near where I play soccer - and the time it opens on Sunday. I was shocked to see the one star rating. I have been here three times and everyone was wonderful. I have stopped going to the store near my house just so that I can come here. Very friendly and very nice people!!

swolfwolf

12/02/2011

Provided by Citysearch - 
Overall
Horrible service

Horrible service: I went to use the perfectly legitimate $1 off Wellness canned food coupon I get from Wellness in the mailing list, and the owner does not want to accept it. There was nothing wrong with what i was using the coupon for, it was all according to the rules of the coupon and yet the owner was extremely rude and obnoxious and started exploding at me about how it takes him a long time to get his money, even though he makes the same amount of money whether he accept the coupon or not! So unprofessional and uncivil and disrespectful, i'm never going there again, no way i'd spend money there to get bad customer service and disrespect.
Also, as far as 'selection' and 'competitive pricing' that other ppl on here seem to rave about, frankly speaking i don't find this store any better than others. Of all the cat food and supplies i would ever buy (that's a lot of brands) almost none have prices there that would beat Pet Club or Petco or Petsmart. Pet Club has better prices, even Petco or Petsmart on sale beats Pet Food Depot (which don't seem to have sales much). There are also some common ones they don't carry, like Purina Pro Plan they only have ONE cat food type versus like 8 in other stores and they don't have the canned food either. Hardly any choice on natural cat litter.
overall just VERY VERY BAD

toddville

01/05/2008

Provided by Citysearch - 
Overall
extremely disapointing customer service.

i have been shopping at Pet Food Depot for just over 1 year. they have always been super helpful and extremely sincere. they have always been more cost conscious than the large chains.
i recently (1/5/2008) tried to exchange an item for a larger size (which cost more) and the lady who helped me was EXTREMELY rude and inconsiderate.
she walked up to me and had a chip on her shoulder from the moment she opened her mouth. it was as if she was having a bad day and wanted to take it out on me.
everyone in the front of the store was COMPLETELY taken by surprise by her rude and inapropriate behavior.
i have lived in palo alto for over 4 years, and i will NEVER return to this store because of one poor employee

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