855 El Camino Real Ste 34, Palo Alto, CA 94301
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I recently went to Nanoo to buy a baby gift for friends of mine who just had a baby. They live in a foreign country and I was planning on visiting next month. Unfortunately, right after I bought a dress (at $130) I found out that I had to cancel my trip. Therefore, I wanted to return the dress (I'm a single guy and have no need for baby clothes) but I read on the receipt that Nanoo has A NO RETURN POLICY (which is not particularly advertised, if at all, within the store). Within 24 hours of purchase I called Nanoo and spoke to the owner. The first words out of her mouth after I explained the situation were, "I've had a no return policy for 10 years". She was absolutely unwilling to offer a return even after I told her my situation. She is well within her right to have such a policy but this is BAD BUSINESS. Furthermore, she complained to me that she would lose a few dollars from the credit card company for a return (rather than treat a customer like she cared about my business). As I wrote above, this is BAD BUSINESS PRACTICE. The upshot of this experience: the owner of Nanoo will treat you well ONLY TO THE EXTENT THAT SHE CAN GET YOUR MONEY, not your satisfaction.