We searched in AZ and CA and found the Prius Prime that we wanted at Magnussen's Toyota. Said Abbas gave us his best price online via the inquiry form on their website. His response we prompt, thorough and professional, and the price was the best anywhere in the western US. It took us about a month to get over to CA from AZ, but when we arrived the car was prepped, detailed and ready to go. Initially, there was some confusion about our out-of-state purchase and we wound up having to pay some CA registration fees. Just yesterday we received a check from Magnussen's refunding the CA registration fees. They figured out a better way to handle the out-of-state purchase and refunded the fees after the sale! Unbelievable. My wife and I were shocked to see their check in the mail. Said and Magnussen's just won us as life-time customers. We'll be back when we're ready to buy our Tacoma. Thank you!
Overall, I’m satisfied with the service I received. I traded in my old car for a new one due to the expense it would have cost to repair my old one. Dich Tran helped me to relax and enjoy the experience of getting a new car. He lightened the atmosphere. I initially felt anxious. He processed a few documents for me and made sure I got the opportunity to check out my car before the deal was finalized. He also assisted in transferring all of my personal items from my previous car to the new one.
As always I was greeted on my arrival by friendly greeter.When Dennis McConnel quickly checked me in and asked if there were any particular problems to be addressed, I assured him it was running fine.Even though the shop was busy, my car service was done in 3 hours.Great job Magnussen’s Service Dept.
Thank you Mr. Tran Nguyen and ben bagalso for helping get my new rav4 quick and easy. Well appreciated. May god the father and god the mother bless you abundantly.
Great service @ Magnussen's Palo Alto Toyota. Randall Rincalde is an excellent pro regarding cars. So glad to have him check things out with the service repairman and keeps my cars running smoothly. He is right on with his advice on upcoming service and has advised me on options on how and when to fix it.
Amazing service! Timely, honest, and really care about their product. Jared Weber was a huge help- trustworthy and super kind!
I needed new tires, I made an appointment with Alex Ramirez, he is always friendly courteous and respectful. He explained the process and the length of time it would take. He delivered as promised as usual.
I have been going to Magnussen's Toyota of Palo Alto forever and each time I go my experience gets better and more satisfied. Needless to say my favorite advise,s Alex Ramirez, adds a lot to this satisfaction. My car was worked on in a timely manner and I was in and out of the service dept in good time. Thank you!!.
I was looking for a Mercedes e300 and I spoke to Chinh Nguyen, he was friendly and knowledgeable, he answered all my questions. This was the best car buying experience, I was in and out relatively fast.
I experienced excellent service. Randall Ricalde is very courteous and professional. His service went above and beyond. Randall is very informative when it comes to repairs that need to be done on your car. He gives you options for how or when to return for maintenance. He was very helpful and called me with updates on my car. I really appreciate his time and I will definitely will be returning.