This is not a good place to go.I sent a pair of pants to them and told them to only remove a stain from them, and when I came to pick it up they charged me for cleaning it and not removing the stain. They scammed me $8 for not doing the job at all, and they did not even reduce the price for not removing the stain. As a result of this I am not trusting this company anymore and I don't recommend this place for anyone, they most likely will scam you for doing the wrong or a different job that you didn't ask for.I read the reviews and they said that the company removed heavy stains and even sewed ripped-up clothing, why couldn't they manage to do this with my pair of pants? I should have never gave them money in the first place, I should have just left.Heres an example: Imagine you are going to get a scratch removed. An hour later, you come back to see the scratch was not removed, and the car was just painted or washed. Then they charge you for something that they did not do successfully.Never use this company if you don't want to lose your money. They are thieves that will steal your cash.
I was a loyal customer of this neighborhood cleaners until recently. The wonderful family business with grandma, kids and all was sold. I was disappointed that the original owners did not say they were selling. I found out by asking where the regular staff was. I was told they were on vacation. This went on for weeks, until I asked the seamstress across the street if the business had been sold. She told me it had indeed been sold. I spoke to the new owner and said I was disappointed that they were deceiving the regular customers. I told her they should be up front and tell people the business is under new management. I explained that if they want to run a successful neighborhood business they should introduce themselves to their customers and get to know them. These people have no clue who I am. The other owners knew our names......our dogs.....and offered to pick up and deliver laundry when I was undergoing chemotherapy. You can't buy good will......a business has to earn it. Yesterday was my last pick up........folks, if you haven't noticed, the prices have gone up too. The person at the counter said she was new and didn't think they had......check your bills. There are many other dry cleaners within a few blocks. I just met the lady who owns Gate Cleaners on Hamilton and she was lovely. The prices are better and they have a system where you can drop off or pick up twenty-four hours a day. They're open until 5PM on Saturdays......not 2PM like Emerson.