If you are a web customer....then beware. The service after the sale is non-existent. Had a strap break on my son's trombone...still under manufacturer warranty... they came back with "it was a demo, so there's no warranty". Funny the horn was wrapped completely in original packing...The mfg says it is.So only after I promised to start writing reviews of this encounter are they interested in helping...Too little too late.
4430 Willow Rd Ste MPleasanton, CA 94588