If I could give zero stars I would. I recommend avoiding these folks at all costs.Got a reasonable trade and deal on a new 2015 Silverado HD truck which I ordered in early 2014. That was then end of the good.Last visit they damaged my truck, said they test drove my issues (hmmm 0.2 miles added on the Odometer), and fixed a recall. The recall is still active on my truck with GM, so I guess they didn't damage the truck, fix the recall or test drive the issues.Couldn't even get an oil change and tire rotation correct, not even an apology or offer of a free one for their screw up.Offered solutions to make me a happy customer and refused every one of them. Was told if I didn't like it, go fix it myself. Yeah, that's really good customer service/warrenty on a very expensive truck.They know how to play the gameMany issues under warranty with the truck not repaired, they blamed GM not approving repairs,GM says dealer says nothing wrong with truck. GM says they are not responsible for dealer actions since dealer is private. Get the game played? I asked to speak with the owners or even the GM, was told personally by the GM to let him know if I ever ad problems. He refused to answer my calls.I was told they don't ever want to see me again. Great customer service.Never Ever Trust Bertera or General Motors Again.
I just purchased a Dodge Dakota from Depot Auto Sales in Palmer, MA. The owner Ed Wurszt and sales manager Bob were wonderful throughout the entire transaction. They were more than willing to please. I found most if not all of their cars and trucks "one owner" and in excellent condition both "in and out". My truck was completely serviced prior to delivery. Their detailing is amazing. Don't waste time going anywhere else. I am not an easy guy to please. This is a 100% HONEST car dealer.
Horrible experience of buying car from Bartera Chevrolet. Day 1 of driving, came to know car is vibrating. As it was an used car, got only 30 days of warranty, went couple of times to service center to get that fixed, problem didn't get solved. Now another problem with car, struts issue which needs to be replaced which is not a cheap part to be replaced. Just 1 month over from the day I bought, another issue in the front part today, it was hard to drive, tied the front with rope from highway and reached home. This is my worst experience of life. I would never ever recommend to buy any used car from Bartera Chevrolet. I am feeling like I bought a garbage from there which needs to be trashed in few days.