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BBB Rating
A+
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Hours
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Brands
Headstones, Monuments
AKA

Mat-Su Memorials LLC

Categories
Granite, Marble-Natural, Monuments

Reviews

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ldmcpa

08/14/2011

Overall
Delays, excuses, more delays, ...

Delays, excuses, more delays, more excuses...still no headstone



I contracted for a headstone in May 2011. The headstone was promised in early June. After hearing nothing by the end of June, I finally called to check status. I was then promised the headstone "in a few weeks." By the end of July, still no headstone. I called again, and this time was told of supposed health issues for the delay, but was promised the headstone again no later than two weeks. After another three weeks, still no headstone. The owners don't respond to telephone or email at this point, and I am having to personally drive to their location to see if there is any progress. They have had a deposit since May, and I would never use this business again. Too many excuses, lies, and avoidance tactics.