4791 N Palmer Fishhook Rd, Palmer, AK 99645
Phone: (907) 232-9449
MobilePhone: (907) 232-9449
MobilePhone: (907) 232-9979
Specialties: Dogs & Puppies, Puppy Sales, Dog Sales
EXTREMELY UNPROFESSIONAL!!! I called LNR and asked about boarding. He said to come in Monday morning and bring the required paper work. This morning I arrive at 9am as per the website says they open. No one is around. I see no sign for an office. It’s a house. I knock on the door and a woman answers the door in her robe. I say why I am here and she says let me see if he is available. He comes out a few minutes later to ask what I need. I say I would like to see about reserving a kennel but would like to see everything as well. He walks me around to the back where there is a shackish looking building. Takes me inside to show me the kennel. They are dark….zero light when you walk through. We go through another door and there are very dim lit kennels. The smell is horrible and very dirty. I tell the owner about my dog. Now I have a lab retriever 1 ½ years old. He is extremely lovable. My son is 11 and he plays rough with him and has Never bit anyone. He just barks a lot at people who are new. Well unfortunately when I took him to the vet prior to visiting the kennel, he snapped at the vet. I explained this to the LNR owner, that he is a sweet dog, he is just loud and scared when he sees new people. Once he knows they are safe everything is just cuddles. Anyway, he says “well I don’t want to get bit.” I say completely understandable. So then he says “lets see how he is” so I walk out to the car and get him. He is on his leash and barking for all of 3 seconds and the guy immediately says “Im not doing this” in an angry voice and proceeds to walk away. In my opinion this was beyond unprofessional. I understand how he could feel but that is no way to handle a situation if you are supposedly running a business as a breeder and a kennel. If you are ok with your dog staying in a dark hole, and being half assed taken care of by guy who clearly doesn’t care about his business or reputation, then this is the place.
Absolutely the worst dog boarding experience I have ever had. I had a reservation for a week long boarding for 2 dogs over the Christmas holiday. I put down a $140 deposit and was told to arrive after 630pm for drop off. I arrived at 640, and no one was at the facility. I called the man managing the kennel while the owner was on vacation, and was reprimanded for arriving late, told that he didn't wait around for people, and then hung up on. He arrived at the facility a few minutes later and continued to be extremely rude to the point that I didn't even feel comfortable leaving my dogs with him. He told me that the owner had notified everyone to arrive between 6 and 630 (which was not the case), and that he didn't care if I left my dogs or not (I did not) because "he wasn't waiting around". Once the owner returned, I called to get a refund of the $140 down payment and was told that it was non-refundable. I absolutely do not recommend this kennel to anyone, and would give zero stars if that was an option.