Hartley Motors Inc
1750 S Chugach St, Palmer, AK 99645
Horrible. Had my 4 wheeler for a month and a half. Worked on it and gave it back to me and said it was fixed. It was still broken, brought it back and they never got around to looking at it but everytime I called they said they would work on it the next day. Got it back and brought it to AK cycle center and it was fixed in less than a week. Service dept at Hartleys is a bunch of Valley meth heads
I have dealt with auto and bike repair people for more than 30 years. There's usually an excuse for why the shop can't fit you in for three days, why service is going to take so long, why the parts are so expensive,. and why the job wasn't done "quite right." Not at Hartley Motors. Jeff Pendergrass, in the service department, is 28 years old and has worked here in his grandfather's business 1/2 of his life. In that time, he's learned how to treat customers with respect and consideration, cares about them as people and not just a paycheck and is genuinely concerned that you are happy when you leave. "What can I do for you?" is never enough - it's always "What MORE can I do to make this a good experience for you?" He got us in and our in less than an hour on NO NOTICE both times we visited his shop while on an extended vacation from Michigan, charged us an extremely reasonable fee for the services provided and treated our time and our situation with a great deal of respect. If we didn't live in Michigan, we'd ONLY go to Jeff's shop. Go to Hartley Motors if you want to be treated like you're an important, valued customer. You'll go back!