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Encore Mechanical Incorporated

Map & Directions
(8 Reviews)

16070 E Virginia Ave, Palmer, AK 99645

(907) 746-2705

CLOSED NOW
Tomorrow: 8:00 am - 4:00 pm
21
YEARS
IN BUSINESS
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General Info
Provides solutions for heating, cooling, ventilation and indoor quality needs.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Extra Phones

(907) 746-2706

Services/Products
  • Boilers
  • Commercial
  • Commercial Services
  • Faucets
  • Fixtures
  • Furnaces
  • Gas Piping
  • Heating
  • Oil
  • Plumbing
  • Plumbing Contractors
  • Plumbing Fixtures
  • Repairs
  • Residential
  • Residential Services
  • Sales
  • Water Heaters
Brands
AMTROL, Armstrong, Bradford White, Buderus, Buderus Boilers, Burnham, Burnham Boilers, Delta, Franke, Hangsgrohe, Honeywell, Kohler, Lochinvar, Munchkin, Rinnai, Rinnai Of America, Viessmann, Weil Mc Lain
Payment method
cash, check, all major credit cards, amex, discover, visa, debit, master card
Categories
Boiler Repair & Cleaning, Plumbers, Plumbing Contractors-Commercial & Industrial, Radiators-Heating Sales, Service & Supplies
Other Information

Certifications: National Federation of Independent, Better Business Bureau, Mechanical Contractors Association of America

Services: Radiant Heating, Furnace Repair, Boiler Repair, Geothermal Heating & Cooling

Reviews

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Alexander M.

05/29/2019

Overall
Promptness
Selection
Service

Started off outstanding. Clint was able to get additional equipment to the house same day for installation of new heater.

Rolled down hill from there. Installation took 3 days. Work hours from 9am then hour lunch to about 3pm so 5 hours total. You know which aint that bad we were ok with it.
2 installers came, one was very helpful and Brian who had an attitude on him when asking simple questions about system which would have resulted in more business to company. His answers were "eh" "i dont know" their #1 installer apparently. I could of had atleast 2 more projects for them if i was given just little information, some professionalism and showed care for customers.

Installed new system. Didnt properly test it and left.
System didnt work friday and over werkend, office was called but closed. Dont worry they have "emergency line" who never answers or returns calls. Left over 8 msgs from 3 different phone numbers. Dishes, laundry and no shower for a week in total with install and no returned calls.
Finally got a tech out on business day. System threw a fuse, replaced.
Left and system messed up again. Had to wait again for tech.
While asking Clint dont know if manager or boss about their emergency line he had no good excuse not to return our call to atleast say we will get to you on this day ect. He became very rude him self when explaining the rudeness of employee and poor customer service/ entire install and emergency line issue.
Not once any attitude or raised voice was shown to employees or staff on phone. No one deserves to be treated as we did.

Would never recommend same headache to anyone.

Nate K.

12/17/2015

Overall

I'm very happy with the results I have gotten from them. Their fair prices make them easy to work with. I would definitely recommend them to anyone!

Caleb G.

10/22/2015

Overall

The service man that we had did a super job of disconnecting our old hot-water and installing the new one! I would definitely recommend to anyone in the area that needs these services done.

Molly H.

04/30/2015

Overall

They talked to me the whole way through the repair. They managed to fix my heating unit in far less time than I expected, too. I found the whole experience very pleasant.

Michelle B.

03/25/2015

Overall

They sent someone who still stank of the night before alcohol, talked down to the customer who had valid questions about their work and complained non stop for a $160 call out. Then charged 200-300 for parts, with no call back about availability. And when asked about preventing the same thing in the future said its unavoidable.

Ray J.

01/07/2015

Overall

We have always been beyond satisfied with the services from Encore. They provide very fair prices, and will help us out with any issues we have!

gr8midnitesun

08/14/2012

Overall
Prompt, Excellent, Affordable!...

Prompt, Excellent, Affordable!!! Would definitely recommend! Will do business with them again and call them FIRST!