Encore Mechanical Incorporated
16070 E Virginia Ave, Palmer, AK 99645
|Mon - Fri:|
: (907) 746-2706
Certifications: National Federation of Independent, Better Business Bureau, Mechanical Contractors Association of America
Services: Radiant Heating, Furnace Repair, Boiler Repair, Geothermal Heating & Cooling
Started off outstanding. Clint was able to get additional equipment to the house same day for installation of new heater.
Rolled down hill from there. Installation took 3 days. Work hours from 9am then hour lunch to about 3pm so 5 hours total. You know which aint that bad we were ok with it.
2 installers came, one was very helpful and Brian who had an attitude on him when asking simple questions about system which would have resulted in more business to company. His answers were "eh" "i dont know" their #1 installer apparently. I could of had atleast 2 more projects for them if i was given just little information, some professionalism and showed care for customers.
Installed new system. Didnt properly test it and left.
System didnt work friday and over werkend, office was called but closed. Dont worry they have "emergency line" who never answers or returns calls. Left over 8 msgs from 3 different phone numbers. Dishes, laundry and no shower for a week in total with install and no returned calls.
Finally got a tech out on business day. System threw a fuse, replaced.
Left and system messed up again. Had to wait again for tech.
While asking Clint dont know if manager or boss about their emergency line he had no good excuse not to return our call to atleast say we will get to you on this day ect. He became very rude him self when explaining the rudeness of employee and poor customer service/ entire install and emergency line issue.
Not once any attitude or raised voice was shown to employees or staff on phone. No one deserves to be treated as we did.
Would never recommend same headache to anyone.
They sent someone who still stank of the night before alcohol, talked down to the customer who had valid questions about their work and complained non stop for a $160 call out. Then charged 200-300 for parts, with no call back about availability. And when asked about preventing the same thing in the future said its unavoidable.