rude owner and employees, totally incompetent, never show when supposed to, did not recognize a broken part needed repair until it finally blew up, and owner tried to blame a billing error on us not aware we are apartment owners son, hed said to our parents we were who told him to order and repair a broken part, which we never authorized to do and never would do, and was not true, we don't get involved. wed been hanging at the pool when some pool employee was out trying to fix something. guess 1 of his employees messed up and got some part and our dad was billed. our parents are letting this company go and our lawyer said hed see him in court if this dennis owner guy ever tried to place blame on us wrongly before his termination. forget cleaning the pool and sanitizing, they toss alittle whatever in the pool and take off, seems raking leaves out of the water too much work.
I asked to buy the best vacuum for my pool . He sold me what he claimed was the best on the market . I called and told him so . He said must be problem with your hose or suction . I said , " well you sold me the hose too . But the hose without the vacuum on wheels works very well and has extreme suction power. But when the vacuum that looks like a piano white and black key board , has no suction at all once it is installed. I asked if I could exchange it for another one since he said it can't possibly be the vacuum piece " because there is nothing to them ." Well he charged a fortune for " nothing , " yet he won't even look at it to see if it is defected . He said no exchanges nor returns . Of course he said nothing about a no return policy when he sold me a piece of crap. All I wanted was store credit or a new vacuum. He said absolutely not !I said I guess I'll write a review on yelp . He said then I'll have you arrested for black mail and that he hoped I end up behind bars . He seems to me to be a very hostile and miserable old man . He would barely allow me to speak because his displaced anger was so ferocious it left me feeling sick to my stomach that some one could practice business in such away !!! Stay away