Country Club Animal Clinic
36869 Cook St Suite 103, Palm Desert, CA 92211
Fax: (760) 776-7556
AVMA, CVMA, VECCS, Veterinary Information Network, Cornell Feline Health Center
Specialties: Internal Medicine, Dentistry
I went to this clinic after seeing their commercial on TV regarding their ethics and care.
If I could give this less than 1 star, I would ... the Dr. performed procedures that were not asked for... which appeared nice and accommodating... but when I went to pay the bill... those additional services were actually charged... though not authorized.
Additionally, rather than providing a prescription for medications that I subsequently found out could be purchased at several other locations for 1/6 of the cost... the medications were filled Country Club Animal Clinic... without the Dr. or staff offering to share with me that I had the option of filling the prescription there... or elsewhere... should I choose to.
Every business is a profit center... however, it seems encumbant upon people in this type of industry to offer full disclosure to clients that would reflect that they are concerned with their client's best interest.
Also, veterinarians are the only doctors who can profit on the sale of medications. Medical doctors cannot do this. Some profit seems reasonable for the convenience of having them filled on location... but for 6X the cost, most consumers in this economy would opt for the savings...
... the presumption that any one person would be in a position to walk out with a $600 bill... after being quoted $300... is outrageous.
... they were not open to discussion about these concerns... but were in fact rude, and without any empathy or resolution.
everyone is so nice and took very good care of my frenchie. all the girls had to come in and see her and give her a good rub. and the new office is beautiful. i would highly recommend taking you doggie or kittie here! everyone is amazing and kind, and my frenchie loves going to the vet now!