We shop here and every time we notice the employees are snooty. I'm not going to spend my money where employees act rude and arrogant. Especially when they are caught lying. We went there today to specifically shop for bedding, throws, and pillows. While shopping, I had to use the bathroom. I am disabled as a side note and noticed "Out of Order" signs posted on both bathroom doors. What's the odds of both bathrooms being broken? Ok slim so I heard someone in the bathroom flush the toilet and wash their hands while standing there wondering what to do. Then I see a male employee come out. The reason I know he was an employee was because he had a radio. So I step inside and no signs of any work or repairs. My thought is that they don't want to have to clean up after customers so they stick up those signs to keep shoppers out. So after I used the well functioning bathroom, my husband asked Donna (employee) if there was a bathroom. After stuttering and refusing to look him in the eye, she said they did but they were t works no and that we could walk all the way to Brooks Brothers to use theirs. This is ALL THE WAY at the OTHER END of the complex. Plus upon speaking to Brooks Brothers. They don't have a bathroom. It's a little further around the corner. They graciously apologized for Pottery Barns behavior and provided the managements office number. My husband called Pottery Barns manager Nicole who stated she hadn't been there this week and was told by employees that there had been flooding upstairs. Sounds like more lies. She's been there all day today. So did Nicole walk all the way to Brooks to use the potty today? Not cool to lie to your customers. Glad I put the bedding back!