Up until recently I used Sundance Cleaners for years and they were just great! Alas, the retired and closed the business. A month ago I went to Bally's in hope of now finding another great place for my shirts and dry cleaning my pants. Last week I brought them two pair of nice pants - I bought the, at Macy's on sale for $100 each during a Christmas special... I loved these pants! When I got them back the were streaked with different colors down both legs....both pants. I immediately brought the, back and they said they would fix them. Today I went back and the pants were still streaked - the owner said that this was caused because of my sweating in the pants....Are you kidding me! I have dry cleaned these pants for almost a year now and they never streaked because of my sweat... I asked him what was his policy for when they damage a garment and he laughed at me and said that his store has never had this happen before and that he cannot be responsible for my sweat therefore he was not going to do anything about it. Imagine that -- a cleaner that does not support their product or service!!! BEWARE FOLKS - IF YOU VALUE YOUR GARMENTS, DO NOT BRING HEM HERE!!
Can I give negative 5 stars? Dropped off jacket to be dry cleaned. Came to pick it up - wasn't in plastic wrap and I saw the woman in the mirror running a lint roller over my jacket. I looked at it and it clearly had not been cleaned. She lied to me and said it had. I said look at this brown hair on here. It was my daughters hair. The woman then accused me of interrupting her when I told her that is my daughter's hair on my jacket same place of before. Outrageous worst experience ever. I mean, yes lie to me that you did the work.
Don't go there! messy work. poor customer service. I had 2 pairs of $100 jeans hemmed there, and they both look terrible. I have had lots of jeans altered before (I'm short, what can I say?) but never there, and I will never go back. I'm embarrassed to wear such expensive jeans when they look so awful. And a dress I had altered at the same time came back with a stain and they denied that it was them. And they wouldn't even offer me a discount to have it cleaned. It's like they didn't want my business!