I brought my mac book air to the GENIUS bar to get it fixed. The laptop turning off randomly when not powered by cable. I left my laptop for 1 week only to return and have them tell me they couldn't reproduce the issue. WRONG! As soon as I turned on the laptop it shut off immediately. That same day, another tech told me that it was the battery and it would cost me $160 to replace and that it would be ready in 1-3 days. 5 days later I got the call that it was available for pick up. When I went to pick it up, nothing was done! I turned it on in front of a "genius" and it shut off again. Disappointed with service, I argued asking what they had actually done during the course of 2 weeks. They told me from the notes written down that the issue could not be reproduced therefore they didn't want to open up the laptop. My option was to have it shipped to apple repair for $280. I took it to the local shop next door. The tech popped the battery out and in.Voila! Fixed for free. Kiss my *** apple
Worst customer service. I spent pretty much 1.5 hr to replace the cable and the service I got was worst than ever. Now I ask question to my self - why spent F $800 for this iPhone - when I get these kind a poor service.Kyle(Rep) and Joe( store manager) shouldn't be working here. They are both have zero knowledge and care for the customer and very rude person.
Very satisfied with the prompt and courteous service provided by CARLIN CROWDER at the Genius Bar at Apple Store in gardens mall ! When my iPhone decided one day to go dead on me I went with my husband and even though we didn't have appt. we got accommodated quickly and Carlin was able to replace my phone and patiently restore all my info! All this while helping also other two customers ! Amazing !
One night my iPhone 5 would not turn on or charge. It would show that it was charging but the battery kept showing red even after leaving it on charge over night. After searching about my problem (the next day after work) I found out about the battery replacement program and I double checked my serial number on their website to confirm that my phone was one of the devices affected by the problem. I called apple and I told the representatives about my problem, and how I've already had to have things like the charging port replaced at other local stores because of how far the closest apple store is. They transferred me to someone at the gardens store and they told me I could come in and get it fixed that night. Before hanging up I asked the gentleman if I needed to make an appointment because it's over an hour drive for me to go to the Gardens Apple store and he replied no. When I got to the Gardens store they were not expecting me and I was told that I should of made an appointment. I was finally able to sit down with someone and the first thing he told me is that my phone needs to be able to turn on in order for them to replace the battery. These geniuses must not of listened to a word I told them when describing my problem. He then tells me that they can't do anything to the phone because I had used "third party parts". The two representatives I spoke with on the phone never told me about this "policy". I was told that they can't replace the battery because they don't know if that is the problem. He couldn't even look me in the eyes when he was speaking with me. I even offered to pay for the battery if they replaced it and it was not the issue. They refused to touch the phone and said that my only option was to buy another iPhone 5 for close to $300. I walked out of the store with my broken phone and drove over an hour to go back home. After another day at work and no phone I went to a local shop that I usually go to and it took only 2 minutes and $40 for a new battery and a working phone. I have never experienced such horrible customer service and I don't plan on returning to this store or buying from Apple again.