If I could give this business a negative rating, I would. The lady working at the front desk was nasty and rude. She went out of her way to make retrieving my totaled car as difficult as possible, so that they could continue to charge. In fact I know the lady was being difficult because the man I worked with after she had left for the day, didn't ask for anything she had made me spend all day gathering up.
Serving the Palm Bay Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
Beware they are SCAMMERS. My husband was hit by a driver and PBPD had them tow our truck. The next day we went over and were asked if we wanted to sign it over for our insurance to pick up. My husband was not at fault and the vehicle was totaled so I signed the release. We removed everything on Sept 29(1 day after the accident). TWO WEEKS later I get a certified letter stating I owe over $600 or in two more weeks a lien will be filed and of course we will keep being charged. No phone call, no cordial notice, just silence so they could keep racking up the bill. When I called to inquire all she could say was too bad that's the way it goes. I let her know it was bad business practice but apparently she doesn't believe so and stated it's my problem and this is the way it goes. Just because you don't HAVE to legally give a courtesy called or notice doesn't mean that you SHOULDN'T. It is evident they don't care about their customers or customer service. We would have had the vehicle removed the next day but their driver insinuated by signing the release it was taken care of and we had nothing left to do. It is a shame they can't make an HONEST living by following common courtesy.