Joe Caputo and Sons Fruit MarketAdd to Favorites
2070 N Rand RdPalatine, IL 60074Map & Directions
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11/05/2010Provided by Citysearch -
It seems that I am not the only individual that has the pleasure of dealing with a dreadful ""Caputo and Sons"" grocery experience! When someone is in the grocery business they also need to know the side of the business that deals with ""customer service"". I had a very horrible experience dealing with the grocery store and was directed to the ""store manger"". In came a very POMPOUS,ARROGANT,IGNORANT ( the list goes on and on....) individual ""Mike"" that likes to call himself a store manager! HAHA I was suprised at the way I was treated knowing that Caputos is a family owned grocery chain. I truthfully wish that the ""family"" would have better chosen someone to represent not only their name but their business. I WILL NEVER SPEND A PENNY OF MY MONEY IN THAT STORE AGAIN! THANKS MIKE!
10/25/2010Provided by Citysearch -
I shop at Caputos at least 3 times a week. I will never set foot in that store again. I bought a 5 gallon bottle of water. Change was made incorrectly and I did not notice until I got home. I went back to the store and they refused to give me my change. $5.00 has ruiined my relationship with Caputos in Palatine. Charlie was a very rude and obnoxious manager. Said he did not care what i have in my wallet, people drop mopney all the tiem, and then he says i would just give you the $5.00, do you think i care about $5.00? apprently it does. they said the drawer came out ok, so what? The girl could have pocketed it for all I know. what a shame. I really did like this store. but remember the custome is wrong at Caputos in Palatine.
11/17/2007Provided by Citysearch -
Update 9/16/8. STILL NO CUSTOMER SATISFACTION. JUST SAY NO.
I bought some bad veal chops at Caputo Palatine for my father last week that were overpriced and badly graded and cut, hid artisticly by the packaging. I went to take them back, and a guy named ""Charlie"" who didn't even LOOK at them just said the bones were ""heavy"", like I have never bought ribs before. THIS is why you go to someone more reputable like Trader Joes, Jewel and Dominics. They would basically ""no questions asked"" replace the product or refund your money. VERY disappointed in Caputo and Sons.
DON""T let your parents shop there, they won't push back on bad customer service. In addition, that parking lot is DANGEROUS getting IN, driving around and trying to see around landscaping getting out.
Save yourself and go somewhere else. Check out staff is very friendly otherwise.
Just say no.