1724 Westminster Dr, Ozark, MO 65721
(417) 849-7639Add Hours
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I took my vehicle to Epic Rides on 5/1/2012 and dropped it off (at 9am). Since I live about an hour from Springfield, and the business has no sort of waiting area for their customers, I had to make arrangements to have someone follow me there and then take me back once my vehicle was ready. Upon dropping it off, I was told 4-5 hours. I went back home and headed back to the Springfield area for a late lunch (expecting that the vehicle would be done in about 5 hours). I called around 2:30 and asked if my car was done (since they hadn't called me, which I had requested they do) and they told me that it wasn't done yet, and it would be over an hour before it was done. I was irritated, but ran a few errands and was able to kill enough time that the car was done when we got there to pick it up. I quickly looked over the car when they handed me my keys (it looked good) and got in and left the business. Within a block or so of their location, I couldn't get my air conditioning to turn on (when I dropped it off, because of it being SOOO humid, my air was on full-blast and the interior of the car was like a deep-freeze), so I turned into Taco Bell to try to figure out WHAT had happened. I happened to notice, while desperately trying to get the air (or heat, defrost, etc) to come on that the display, which always shows the outside temp, wasn't displaying anything.
I tried to turn on the radio. It was asking for a passcode (which is only needed if the battery has completely drained, or has been disconnected). SO, at that point I turned around and went back to Epic Rides. When I got out of my car and asked what had happened, they explained that they DID drain the battery while cleaning the car. Then I told them the air wasn't working at all. They did some checking of things (fuses, etc.) and discovered a blown fuse. They replaced it, and it blew again almost immediately.
At that point, they basically said, that they didn't know what to tell me; and, because I was highly irritated and running WAY behind in getting to an appointment I had, I left.
My vehicle was taken to the local Ford dealership a few days later; in cleaning the dash, apparently someone sprayed something directly on the front of the control unit for the heating and air. That liquid seeped into the crevices around the buttons and shorted out the head unit. Cost to repair: almost $800.
As far as the cleaning aspect of the vehicle, it looked really good. BUT, obviously their employees are careless about spraying liquids around electronic equipment inside a car (our stereo, which has a touch screen, had some sort of cleaner caked on the screen; it took me forever to get it to recognize my entry for the passcode it needed).
I bought a Groupon for their services (2, actually) and although I have a 2nd one to use, I am NOT planning on returning to their business; I don't need two vehicles with messed up electronics.
I CAN NOT recommend this business. PERIOD.