First of all, I had a 7:30 am reservation and there were no cars readily available. We thought we'd at least be on the road by 8:00 am at the latest. Oh no, how wrong we were. We did NOT receive our vehicle until 2 HOURS later. We had a 6 hour drive ahead of us. The woman suggested we take this huge gas guzzler truck, or else continue to wait. I'm curious as to 'why' do customers need to even make a reservation in the 1 st place??? They don't have what you requested and barely have any vehicles on the lot. To have to wait 2 hours for a reserved car is totally unacceptable! You might as well be a 'walk in' and see what happens. I'll make plans to use a different location or perhaps another company all together. This location needs a revamping or something because it's as if they do not have proper training and no clue as to what 'Customer Service' is all about. Now I can say that the one guy working there, Chris, was very honest and helpful. I was relieved to have him there.
6901 Oxon Hill RdOxon Hill, MD 20745
4520 Saint Barnabas Rd Ste ATemple Hills, MD 20748
From Business: For a comfortable ride on the road, visit the Dollar near you located at 4520A St Barnabus Road, Temple Hills. Whether you need to get from point A to point B for…
4520 Saint Barnabas RdTemple Hills, MD 20748
From Business: At your local Temple Hill Thrifty, we get you in a car so you can get on the road to your next adventure. With a large selection of high-quality cars, SUVs, miniv…
I really like this location and it has become the regular rental location for my family. After a very bad experience a couple of years ago (under different leadership) I stopped renting from this location and started using another location. I'm glad leadership has changed and customer service and clean, operable cars are now a priority. Keep up the great work team!
Customer satisfaction does not exist here, HORRIBLE!!!!... They were all dressed in street clothes working behind the desk having personal "baby-mama drama" conversations... this should tell you what kind of branch this is. Loud and low.If you are expecting this branch to enforce corporate policy regarding expectable forms of payment, forget it.... desk manager and the regional manager Effren or Effin both did not know the difference between Paypal "Business Debit Card" and "PayPal Pre-Paid Card." Woman at desk (black and white, sleevless sundress) would not allow me rent to me because I have a Paypal issued Card by BanKCorp (not store brought). Called corporate and they were not clear why they would not except Paypal Business Debit. Thanks Enterprise, I missed fishing with dad for Father's Day this year. Enterprise used to be a really smart place to rent my vehicles. Now thinking about this day and the disappointment, it puts an absolute sour taste in my mouth.
Overall, my rental experience was great. A minor issue with the cleaning but the staff was very accommodating & completely understood my concerned. The staff was very welcoming the minute you walk through the door. I will definitely use their service again.