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General Info
With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery options. The company operates more than 700 stores and maintains a location in Oxnard, Calif.
Hours
Regular Hours
Mon - Sun:
Services/Products
House Hold Appliances
Brands
Acer, Alpha, Alpine, Amp'd Mobile, Apple, Aspire, Asus, Ati, Best Case, Blackberry, Blackbird, Bluelife, Bose, Bush, Canon, Case Logic, Casio, Cingular, Cobra, Compaq Presario, Creative Labs, Dialogue, Digimax, Digital Blue, Digiwa, Hewlett Packard, Japanese Victor Corporation, Macintosh, Mickey & Co, apple, at&t, ipad, iphone, refrigerators, samsung, sprint, verizon
Payment method
master card, visa, company card, diners club, paypal, all major credit cards, amex, debit, discover, cash, check
Location
Shopping at The Rose
Categories
Consumer Electronics, Automobile Radios & Stereo Systems, Cellular Telephone Equipment & Supplies, Computer & Equipment Dealers, Computer Printers & Supplies, Home Theater Systems, Major Appliances, Office Equipment & Supplies, Television & Radio Stores
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Specialties: Dance, Blues, Educational, Coffee Makers, Comedy, Cell Phones, Disney, Audio & Video, Fax Machines, Batteries, Big Screen Tvs, Heating Systems, Dryers, Blackjack, Dishwashers, Chairs, Window Air Conditioning Units, Heating Equipment, Animation, Bbq Grills, Gas Grills, Copiers, Barbecue Grills, Desks, Barbecues, Athletic Events, Music Theater, Ice Machines, Air Conditioners, Church, Drama

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Reviews

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mariagm

06/17/2012

Overall
I agree with Yoda818, the empl...

I agree with Yoda818, the employees are indifferent. Wondering why the jobs have shifted to China? Look at these bored, uninsentivised, inefficient boys and girls with the blue shirts walking in the store with no purpose. They are getting paid 10 times more than the hard-working youngsters from China and South Korea who produce the items they are trying to sell here in Best Buy.

mzscott

05/27/2010

Provided by Citysearch - 
Overall
Avoid Geek Squad

I trusted the name Best Buy, I never had an experience with Geek squad though I felt it would be a good referral. I took my uncle's computer in to be repaired after the OS seemed to be corrupted and was not booting appropriately. I was told it would be 200.00 to do an assessment, repair, re-configure, install updates and drivers. I felt this was fair considering all that was included.

I later called to get the status of the computer and was told the OS was completely corrupt and the only option was a complete re-install of the OS. I was then told that a backup of the system was 99.00. I was a little taken back when the only data on the machine was perhaps 5MB max in the My Documents folder. I then asked how much a new drive would be and how much would it be for them to install the new drive, put a fresh OS install on the drive and then make the existing drive a secondary drive to access the files. I was told by Hector that this would be 70.00 and the OS and drive installation was included in the 200 originally paid. I felt this was a good deal considering it was 99.00 to backup 5MB worth of data through DOS. We then had a new hard drive (existing was 4 years old) and a slave drive in the machine for later use if need be. I was told that my uncle only had to come in and pay for the hard drive.

My uncle proceeded to go to best buy and paid for the hard drive. This time a representative named Sergio was in contact with him and told him he did not need a new drive and that they could salvage the existing drive. This was true, though not what was asked for and instructed to do. Even then Sergio still proceeded to sell my Uncle a hard drive. My uncle is not technical, nor does he have any knowledge about computers only to click here and click there. Now he had a Sergio tell him that he did not need a new drive and that he could fix his computer, he DID not tell my uncle he did not need to buy a new hard drive. Simply, he took advantage of someone who was not informed or had the knowledge to make an informed decision. The manager (Hector) did not step in and discuss what I had discussed with him, and they proceeded to charge him the money he paid SPECIFICALLY for a new hard drive as data services backup.

My uncle proceeded to get the computer back without the hard drive and actually without a working modem. I called Best Buy twice and spoke to Sergio to try and resolve the situation only to be told simply, there was nothing they could do and my Uncle would have to come in and pay for a new hard drive. Also, they did him a favor by discounting the backup services from 99.00 to 70.00 which was the price he paid to SUPPOSEDLY get a new hard drive.

Sergio then proceeded to say that he would only discuss the situation with the customer and that the customer stated I was to blame for it. Simply it seems he was not willing to take responsibility for the situation. Again, I was guiding my uncle along this process so he would not be taken advantage of. It se

yoda818

11/07/2007

Overall
Worst Buy

I went in to go buy a new computer and i didnt get any help from a blue shirt. When i asked if i could speak to a Manager i had to wait almost 45 minutes.