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Appliance Parts of Oxnard

Map & Directions
(1 Review)

980 S A St, Oxnard, CA 93030

(805) 483-4402

CLOSED NOW
Today: 8:00 am - 5:00 pm
Tomorrow: 8:00 am - 5:00 pm
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General Info
Repair Your Major Appliances With Quality Replacement Parts in Appliance Parts of Oxnard to the Oxnard, CA Area.
Hours

Regular Hours

SunClosed

Services/Products
  • Stove Repair, Washer & Dryer Repair
  • Refrigerators
  • Ovens
  • Stoves
Brands
Dishwashers, Microwaves
Payment method
amex, discover, master card, visa, cash, check
Neighborhood
Downtown Oxnard
Categories
Major Appliance Parts, Heating Equipment & Systems, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Dealers, Range & Oven Repair, Ranges & Ovens-Supplies & Parts, Refrigeration Equipment-Parts & Supplies, Refrigerators & Freezers-Dealers, Refrigerators & Freezers-Wholesale & Manufacturers, Small Appliance Repair, Small Appliances, Used Major Appliances, Washers & Dryers Service & Repair, Washers & Dryers-Dealers
Other Information

Services: Stove Repair, Washer & Dryer Repair

Provided by

Reviews

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cg_inc1

01/20/2010

Overall
Customer service

started calling at 8 am at one number (02). Did say to leave number for callback, however, this didn't give the hours of operation. So, I called the other number listed and got voicemail (appx 8:30). This one did say they're open 8 to 5 at the end of the recording. So, I go in. I first told the gentleman at the counter what I wanted. Then I told him that I'd been trying to call and would go to voicemail, etc. His reply "about what time did you call?" I told him it was at appx 8:30. His reply "I was real busy", I couldn't answer the phone. I only wanted to know what time you open!!!!! And luckily, I happened to call the second number ! But I wasn't sure now, they don't answer the phone. Having had many clients in the fortune 50, I just don't understand your philosophy. OR, maybe making money (more), is not one of your priorities. Every call to you represents an opportunity for a sale, AND enables you to "preview" your customer satisfaction skills. If you treat them right and know your product and project you're happy to do it, you'll probably have a customer for life, AND he'll tell everyone he/she knows.



Recommendations:



Make sure all of your employees are aware of all the company goals including Cust Svc, sales, etc. Establish your/company's expectations, and ensure this happens (evaluations, etc).



Change your way of handling your calls. Make sure your V-mail recordings are appropriate regarding your busy times.

Have a backup answer the phones and help.