Worst Service of my life…AVOID IT!! Last night, after a long day at work, my co-worker, I & a friend decided to dine at Mazatlan . What we thought would be a fun evening turned into one of the worst restaurant experiences of our lives. After being seated, we ordered our drinks and food. While I’ve read other reviews that say that the service is great, ours was the complete polar opposite. Our waiter was cold and rude. But, nonetheless, we gave him the benefit of the doubt and ordered. We ordered cheese dip as appetizer and after 20 minutes, it never came…So, I asked our waiter and 5 minutes later, he came with our dip. So, by this time, it’s been 25 minutes and our entrée is almost here…or so we thought…We again waited an additional 30-40 minutes and the waiter never came to our table to ask how we were doing but all of a sudden, he came back with our check. ..At this point, I was shocked…I asked him where my entrée was…he said we didn’t order and I said we did…and 30 minutes or so later, my food finally arrived. So, now, after being in this restaurant for almost 2 hours, I get to enjoy my dinner… We were done with our dinner after 30 minutes or so and the waiter never comes to our table to refill our water or anything…We then had to wait an additional 30 minutes after we were done as he was eating his dinner (yes we saw this happen!) and he was on his cell phone (beyond shocked!).So, after being in this hell hole for 3 hours, we check out…and we inform the cashier of our experience and he brushed us off…I still tipped 20%...pretty sure they didn’t think we were going to tip…pretty sure we were judged…Then, this morning, at 10:30, I called their restaurant and spoke to a manager and asked him to transfer me the owner…he refused.I’m beyond shocked by the actions of this restaurant. It was the worst service of my life…AVOID IT!!