They tellers are all very knowledgeable and courteous. Even when they get quite busy they still let their professionalism shine through. This credit union is far more superior than any bank I've ever dealt with. I've been a member for over 10 years and have no plans on switching even in the face of banks offering $50.00 to set up an account with them. I for one prefer the personal touch I get at Audubon Federal Credit Union.
I asked 3 months ago for a copy of a contract for a Point of Sale contract 5/3 claims is for 3 years. My wife and I think it is for 2 years. VP Krista Niehaus has ignored my last 3 calls about furnishing a copy of the signed contract (I don't have one). In the meanwhile I am charged a fee for the POS every month. All I want is a copy of the contract.The teller staff are the friendliest, most courteous people you will meet. The VP, not so much.
terrible bank--rude & incompetent--You are better off dealing with the smaller banks & credit unions--they are far better run, have better customer service & don't fee you to death