Not very helpful place, not friendly, man yelling at customers on the phone, no air conditioning, and you have to show a cuurent utility bill of only 3 days old, our family will not be going back there for any car rental needs.
Excellent service all around!!! Definitely will choose Enterprise for my future rental needs. Reccomending them to all my friends too.
I had an excellent experience with doing business with the folks at Enterprise on Salem Drive. The car was fantastic and very comfortable. I got good discounts for being prior military and a great rate. I will definitely use them again when I need a car for travel.
Dropped truck off on last contracted day per contract. It was dropped off after-hours on a Saturday afternoon (3pm) and branch attempted to charge a two late charge even after employee confirmed they drove by that Saturday evening and confirmed truck was parked in lot. Branch was uncooperative in resolving this issue. Had to spend an hour on the phone with national customer service to finally get issue resolved. Never rent from this branch again!
Beware! My 79 year-old father was told in Knoxville when he picked up a 26' truck that he needed to return truck before midnight on a Saturday. This branch attempted to charge him an add'l $272 for for an extra 2-days of rental when he returned truck at approx 3:30 CST on the contracted delivery date. A female employee even confirmed the truck was delivered on Saturday, as she had driven by on the same day and saw the truck parked in the lot. When we contacted the location to discussed why he was charged we were don't no credit would be issued until we spoke with Budgets customer service department. When we contacted Budget, they apathy was only barely exceeded by the local branch. We explained that Dan Lawson, the owner of the Budget branch where we originally rented the truck, had told us to make sure the truck was back before midnight and gave them his number so they could confirm. THEY NEVER CONTACTED MR. LAWSON and came back on the phone and said they could only refund $120 of the $272. If my 79 yr old father had been given specific time, he would have been there prior to that tine. GOOD MOVE BUDGET! BEST $152 INVESTMENT IN NEGATIVE MARKETING YOU'VE EVER MADE!!!
The hubby and I rented a car from the Salem Dr location...service was excellent, the car was brand new, and we had a great overall experience. We have used that location twice, and the service was incredible.
Wow! I had not dealt with enterprise for quite awhile. Wow! Could not believe how un-service oriented this place has become! My car was damaged by a State Farm client. State Farm rented me a car for us which was to be a car with power seats due to us needing it for vacation. I called enterprise on Monday with instructions of what I needed and that I would pick it up on Friday. When I called Friday it was as if I had never talked to them. We have to wait and see what's going to be turned in was one response. We have no car on the lot with power seats was another response. I drove down there and there was, in fact, exactly what I had requested but was scheduled to be delivered to the airport later that day. I got the car. State Farm had rented the car for me from June 12th until June 26th. Enterprise called my body shop 2 or 3 times to see if my car was finished. Wow! Horrible, horrible service! How does one give a rating for that kind of service? Pick you up with a smile? Not here! Here the response was,we are really busy! Not sure when we can pick you up or take you back.
Customer service could be improved. The employees don't seem to want to go out of their way to make customers happy. Employees don't seem to be overly happy with their job & they obviously don't mind to exhibit that because it's very obvious. The car I received was nice however I had to wait a while & I was made to feel as if it was wrong to want some what of a selection in regards to what car I rented.
A great place to rent a car. They've always taken great care of me.
Excellent service. When I came to pick up my car they were very busy but they were able to get me out and on my way quicker than I thought. Cars are always clean and in great shape. I use them on a regular basis.