I eat at this Rally's several times per week. I have only received the wrong item a couple of times and they went above and beyond to make it right. I have only received poor service once, It was due to the cashier being too new to work the front counter and drive through at the same time, The food is always good and sometimes very good. Their new Montreal Steak burger is the best 2 buck burger you can buy. If there are a lot of cars in line park and order inside. Always check your order before you drive away.
we have visited this location a few times and have always had issues with either the service or the food. The staff does not care about the customers they serve and it reflects in the food they serve and there poor attitudes. On one occasion we were ignored after we sat at the speaker for 20 minutes then we got out of the car and knocked on the door, we were told that they would not serve us. Crazy part was it was during normal surving hours.
I was disappointed on my first trip there when they first opened, the sliders just didn't have the same taste I was used to eating at other White Castle's. I'm glad I went back later, I guess the new grill just hadn't gotten seasoned yet, because the sliders are excellent now. Everything is always fresh and hot, service is friendly and fast.
I was on my lunch... 30 mins... n I had to go to the window to request for my food because I saw over 10 trays waiting to be delivered. They need more help ... my chili dog was dried out.... like the place but horrible service n waiting time!
The service and quality of this store is terrible. It's a shame because it's the only place close to my work. And the place smells horrible! Waiting at the drive-thru is a nasal assault.
I usually get old, cold food here. It's worth the time and gas to drive across town to one of the other two stores, both on Frederica Street.
I work for taco bell hav been working for thm in owensboro ky for 7 months
Its sad that this place closes at 10pm on a fri nite!