Van Horn Jewelers
31 Lake St, Owego, NY 13827
Deceptive business practices. Do not recommend using this jewelry store, will never go back. Quoted one price for repair when I picked up the ring it was TWICE the price!
Cindy, I am sorry you feel our procedure for providing estimates on jewelry repairs is deceptive. When we spoke about this issue by phone regarding the two rings you dropped off for repair, you agreed that we provided the exact pricing for the sizing of ring #1 (the platinum ring) and that it was clearly documented on the receipt we gave you. The other ring was taken in as an estimate, with our practice being we would call you with the exact pricing for ring #2 (the white gold jacket ring) in a few days. The business practice you are claiming to be deceptive has to do with our phone call to you regarding the estimate for ring #2. When we called, we gave you the pricing for ring #2, and we reiterated that this was only for ring #2. You had already agreed to the cost of ring #1 via your trip into the store, as was clearly marked on the receipt you received. During our phone conversation, you then gave the go-ahead for the ring #2 repair, and we proceeded with the job. When you picked up both rings and questioned the price, we showed you the break down for both repairs. You stated that you thought the estimate for ring #2 included the price for repairing both ring #1 and ring #2, even though you already agreed to the cost of ring #1 when you dropped the ring off, and ring #2 via our phone call. I am sorry for any confusion, but our procedure for calling with estimates has never been to group the work into one total price unless a customer requests a total, which they sometimes do. We have never had any issues like this before, but I will review our procedures to make sure there is no confusion with future estimates. I am very sorry that you feel this was a deceptive practice; that is not who we are or what we stand for. If you wish to continue this conversation, please give me a call at 607-687-3960. Skip Hornick --Owner
My husband and I drive 40 miles to take jewelry to Van Horn and to make purchases.The personal treatment by the owner and staff, prices and quality of jewelry are excellent. I wouldn't go to any other jewelry store!
Gail, thank you so much for your kind words. We truly appreciate your loyalty, and it's always a pleasure to work with you! See you when you make your next trip down. --Skip Hornick, Owner
I had my husband's World War II watch overhauled at Van Horn and am so happy that I now proudly wear it on my wrist at all times. Such a wonderful group of people to work with and Michael Husted's creations are absolutely beautiful. I am happy to make the drive to do business with this great team!