Service Manger Doesn't Want To Do Paperwork To Do Warranty Work That's Covered By Chrsyler's Warranty , Because It's "TOO" Much Work & Isn't Cash Or Credit.
I haven't personally been here, because I do my research. What I found was shocking- intermittent negative reviews amongst super high reviews. People either have a positive experience or negative. It seems like there's no in between. Some reviews were Kevin Harris himself, rating himself at five stars. That's disgusting. If you're a business, don't rate yourself. I was also appalled at his treatment of some of his customers- calling them names, making fun of their profile pictures, insulting their intelligence, etc. This is not a place I would like to do business with.
There's a lot of cars, but I wouldn't recommend this dealership. They run constant advertisements and seem kind of sleazy. They're incredibly rude to people that give a negative review on here, facebook, google+,etc. Customer service is key in a business like this. I wish they would hire better salespeople, who weren't sharks, because it could be a great dealership (with new management)
They advertise nonstop, and it looked like they had a lot of cars, so I stopped by. I said I was just looking, but the salespeople were really pushy in trying to show me expensive models even though I said multiple times that I wasn't interested in those cars. I don't spend money with rude people, and these people don't listen to or respect their customers. Rude, rude staff.
I bought a car from this dealership for my teenage daughter, but this dream car quickly turned into a nightmare, as her car malfunctioned and needed numerous repairs. Although the car was recently purchased, they did not honor any of the warranties and I had to pay huge prices for the repairs. The car just wasn't worth it. Additionally, while doing the repairs, I was treated poorly by the staff here, and was talked down to like I was a child. The customer is always right, however at royal automotive even with the warranties in hand I was wrong. I will not be going here in the future, and I do not recommend them to my friends. I hope my experience with royal automotive was unique, yet upon reading other reviews, I fear that many others have had similar experiences.
Do not come here unless you want to be given a bad deal. I've had to get my car serviced so many times that at this point I think it's cheaper to buy a new used car- at some place OTHER THAN KEVIN'S! Do not come here for a good car, or for a reliable car. Read the reviews. I was taken advantage of, so were many other people. This is not a trustworthy company.
A huge selection of TERRIBLE cars! Do not come here unless you have the money to drop on the car for frequent repairs afterwards. They seem knowledgeable and the prices are reasonable- until you realize they're cheap because they are low quality cars. Please do not make the same mistake I did. They seem personable because that is what snakes do- they try to charm you. Kevin's Automotive will do whatever they can to convince you to give them your money- that's why they are smooth talkers, and that's why they are constantly doing giveaways on television. They can't build a business of quality, so they built one of lies.
Royal Chrysler auto dealer in Owego NY Badgered and Bullied my 71 yr old mother (severe diabetic) for 6 hours into signing for a vehicle! They went to her house in Sayre PA and picked her up and brought her to their facility in NY. She felt stranded if she didn't comply with signing for the 10+ yr old vehicle they made her buy, totaling $10,500. While she was there (via my cell as I'm out of state) I told the sales man "Ron" that he was "taking advantage of a 71 year old lady and that is totally wrong! It's just plain wrong!!" Those were my exact words. But he and the manager kept on badgering her into it for 6 long hours. Once they finally brought her home she called them on the phone to tell them that she did not want the vehicle. The following day at Royal we had to get the police involved because they were loudly yelling and arguing with her!!! So BEWARE! THEY HAVE NO MORALS OR ETHICS!!
Don't trust them. Don't buy from them.