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Business Description
Welcome to All Creatures Pet Lodge. We are a full service Boarding and Grooming facility that specializes in taking great care of any indoor domesticated house pets. That's right! Any indoor house pets, including Pigs, Rabbits, Mice, Birds, Lizards, Fish, Turtles, etc. etc. etc. You name it. If you love um, so do we. Usually however, furry critters of the dog and cat variety are who we cater to most often. Whatever kind of pet you have you can rest assured that your pet will receive excellent care from our well trained pet loving staff. We will always go out of our way to serve you and your loved ones. All Creatures Pet Lodge now offers three types of boarding, Super Suites, Semi Suites and FUN-RUNS. Super Suites and Semi Suites are for pampered or perhaps elderly pets where privacy is of great importance to relax and take it easy ( T.V. or Radio upon request ). For those social butterflies or high energy quests, we offer FUN-RUNS. FUN-Runs are large 4 foot by 15-foot individual runs for either one pet or a family of pets. The FUN-Runs allow for pups to see and hear other furry friends without actually coming in contact with them. That way they get all the fun and excitement of meeting new friends with out the possibility of a dangerous encounter from a not so friendly neighbor. Don't worry, we haven't forgotten about those adorable felines. All Creatures Pet Lodge offers a brand NEW Cattery which is equipped with Kitty Cottages with a bird atrium view just for the guests. The Bird Atrium houses several different types of finches just for feline entertainment. If you prefer however, we do offer other condo accommodations located at our entrance so they can play with and be spoiled by anyone who walks through the door.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Payment method
visa, discover, mastercard
Other Email

Categories
Pet Boarding & Kennels, Pet Grooming
Other Information

Parking: Lot

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Reviews

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12/28/2015

Overall

If you like to be ripped off, this is the place to be.

You cannot question any of their charges as they call that "ABUSE" they lie to you in your face, and switch kennels after you leave, complain when they have to wash the bedding. WHAT A BUNCH OF WHINING LITTLE BABIES i will never leave any animals in their subclass care. BEWARE OF THIS OUTHOUSE.

06/16/2015

Overall

They failed to inform me about a critical health issue that occurred while caring for my dog. The owner did not fix my issue or resolve my complaint. Please don't leave your pets at this awful place. I wish that I had looked at reviews before making my decision to board my dogs there.

05/27/2015

Overall

Brought my four month old puppy here for his first day of daycare. Staff was very friendly and gave me a tour and assured me my dog would be in great hands. I picked him up and they told me he ran into a tree while playing, but that he was fine and handed him to me. As soon as I put him down at home, I immediately noticed a severe limp and also saw that a few teeth were now missing. Took him to the ER and incurred a $600 bill. Called the next morning to speak with a manager and asked why they didn't give me a call immediately after this happened so I could have taken him to his normal vet. They said "it wasn't life threatening" and that "taking him to the ER was my decision so..". They gave a very half-hearted apology and said he would "walk it off in a few days". I understand that accidents happen, and I'm not blaming them, but their actions following the accident is what made me so upset.

12/29/2010

Provided by Citysearch - 
Overall
Very Happy Client!

Too often people only find the time to file a complaint and don't find the time to pay a compliment for great service received which is why I'm writing this review for the Pet Lodge. I've had pets all my life and have been fortunate to never having to board them when I've had to leave them until this past year. After driving by the Pet Lodge for months I decided to stop and check them out. Without hesitation and without an appointment they took me on a tour of the facility. I had a great first impression. It was clean, the animals seemed well cared for and the employees were very nice. I love the fact that they require proof of current vaccinations before they will accept your pet to stay at the lodge. Well the day came that I had to leave my 11 year old dog for a full week. Needless to say I was nervous but confident with my choice of boarding. Due to his age and the fact he had never been boarded before they suggested the suite. GREAT choice. I called several times during the week and they always made me feel good - never made me feel like I was bothering them. Upon my return to pick up my pet he seemed very happy and didn't seem too anxious to leave. A couple months later (Thanksgiving) I had to once again use the Pet Lodge. This time it included my daughter's dog as well. Because her dog's vaccinations were expiring the week of Thanksgiving they would not take her until they received proof they were updated, That proved to me that they do stand firm with this requirement. When we arrived to leave them for the holiday my dog did not hesitate to go inside. He seemed very relaxed and happy to enter. I knew right then that the choice of the Pet Lodge is the perfect choice. Thanks to all at the Lodge!!

09/22/2010

Provided by Citysearch - 
Overall
Greatest place I've seen yet!

When I went to the Pet Lodge it was by far better than any place I had been. They even had the Seminole County Kennel inspection report posted up for all to see that showed they received the best scores on every single category. I think anyone looking to board should stop by and tour before making any decisions. It sounds like some of these reviews that are posted on the internet might be posted from ex employees or other kennels. I loved it.

09/13/2010

Provided by Citysearch - 
Overall
STILL UNBELIEVEABLE!

The below comments are in regards to my little dog Danny. The owner David had NO answers to what had happened to our beloved little dog. He didn't know how the place was being run. When we went to meet with him, he placed us in the room where they board their cars, which is very unprofessional. My dad and I had to stand among cats, while DAVID had no answers. The question we keep asking ourselves is : WHY WAS OUR 14LB DOG IN WITH A 40LB DOG? The policy on their website states they do separate sizes, but obviously. If you are an owner of a little dog, please think twice. My family and I are so upset and still grieving over this. If you are a pet owner who treats their pet as their child, please think twice.

08/04/2010

Provided by Citysearch - 
Overall
I AM SORRY THEY KILLED YOUR DOG

THAT PLACE IS HORRIBLE. I AM SORRY

08/02/2010

Provided by Citysearch - 
Overall
Dog Killed: Dogs were not separated by size!

Recently my girlfriends 12 pound dog was attack by a much larger dog while at day care. The dog was taken to an animal hospital and was then put down due to its injuries. The day cares website, which is now down, used to say that the animals were separated by size and temperament. When asked what happened the staff provided very little information, only that the other dog was 40 plus pounds.

03/02/2009

Provided by Citysearch - 
Overall
Fabulous Grooming

I just had to come online and give a review. I can't believe there aren't any. I was planning and family get together over the weekend and of course my dog has to jump in the pool then roll in the mud right before everyone was about to come over. Luckily their groomer could fit me in last minute for a bath, and I decided to leave him there for daycare to get him out of the house for the afternoon. When I picked him up he went right to sleep in the backseat. Good job Petlodge!

02/18/2009

Provided by Citysearch - 
Overall
The True Story.

Pet Lodge........Words cant discribe!!!!!! I heard about Pet Lodge from a friend that LOVEDDDD it. I decided to take a tour after reading some ""REVENGE"" rewiews, at least thats what they looked like. I have 3 A.K.C. breader Yorkies. The tour was soo inlighting because the facility is incredable!!! All the girls in uniform were working , the place smelled great, there was three boarding oppions which all were clean. The manager Tracy told me i was always more then welcome to talk directly to her with any questions or concerns I might have. My dogs stayed in the ""Fun Run"" because they love other dogs, and they would be board in a Suite. The suites are very nice though : ) I have used them 3 times, and will always trust the staff.

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