We've been sprint customers for over 10 years and have had several bad experiences however still remained customers until now. We are about to leave Sprint after this latest horrific experience and the lack of good customer service. I would not recommend Sprint to anyone looking for a cell phone carrier. Here's why over the years we have had several incorrect bills. We've never changed plans but may occasions our bill was still incorrect. It took 3 to 5 calls to customer service each time to get they're mistake fixed. Advice current sprint customers watch your bill very closely each month! Second don't ever go out of the country and add the international plan, they will always overbill you and there will always be a billing error!!! Third issue the sprint reps that upgrade your phones by calling into sprint for a upgrade will not give you full disclosure on the bill changes. I’m not sure if their on commission so they just tell you what you want to hear but on two different occasions we’ve had issues with this. Our recent experience we upgraded 2 of the phones on our line from blackberry's to Samsung mini's we called into the Sprint main line and I specifically asked if our plan would be impacted, on the recorded call the rep said NO but when I got the bill they charged a extra $20 for data although we already had a smart phone unlimited data plan. When I called about the error, they said we should have been told, I asked them to go back listen to the recorded call and that I specifically asked if there would be any charges they told me they would have a “manager” call me back which did not happen. I had to call them back, the manager said since it was 14 days after the upgrade there was nothing that could be done. He did not even attempt any resolution. I explained the bill arrived after the 14 days so I did not know of the error. He didn't care! I even called back and spoke with another “manager” who called back and left me a message saying the same thing. Since we upgraded we're locked in an agreement but T'mobile is working with us. As soon as the 20th of this month rolls around we are changing. After over 10 years with Sprint showed they showed no loyalty to us so we no longer loyal to Sprint. They lost a long term customer over $20. It will cost them more the triple that to gain a new customer who after all the issues will leave too. It is no wonder they have lost their position as a top cell phone carrier to other companies. Customer Loyalty should be #1. I would NOT RECOMMEND ANYONE JOIN SPRINT. Too many customer service issues and our phones dropped calls all the time. So don't believe their marketing hype! Look elsewhere.
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