Outstanding service. Pickup..Diagnosis...repair...delivery and set up all within a couple of days for our 65" flat screen TV...We HIGHLY RECOMMEND this family owned business...very professionally and custom friendly.
22. Best Buy
11525 Metcalf AveOverland Park, KS 66210
From Business: With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The com…
Our TV is having a warranty sound issue, so we asked our warranty company to locate a local repair company. The company the contacted, Overland TV, called us pretty quickly, next day in fact, and we agreed to a time in the late afternoon today, Wednesday, after 4pm, that they would come to our home and look over the TV to see if it could be repaired. My boyfriend was to take time off to be home for their visit. Let's make this clear - my boyfriend burned VACATION time, to stay home to meet this guy around 4pm on a weekday, because these guys "don't do weekends". Apparently, sometime around 10am, they called and left a message that they'd had some cancellations this morning, please give us a call, and we might be able to come out even earlier. My boyfriend didn't hear the phone, and didn't think to check for any messages - the agreed time is sometime after 4pm, so he's not expecting a call about an earlier time. He's busy doing stuff around the house. Four o'clock rolls around...my boyfriend checks his phone to make sure he hasn't missed a call from the repair guys to let them in - and sees there's a voice mail with the 10am message. So he calls Overland TV back just to check in with them, and maybe get a finer time frame that they're coming by at this point. "Oh, you should have called us back. We booked over your 4pm appointment and the rest of the day since you didn't call us back. We're not coming. What's another day during the week we can schedule for?" Wait, whaaaa?! Who DOES that? "Hey, we might have earlier times available than our arranged upon time frame that you've taken off of work for, would you like one? Oh, you're not available at these earlier times? Hey, we'll just cancel your appointment ENTIRELY and NOT CALL YOU TO LET YOU KNOW." Who the heck cancels your appointment time, because you didn't call back to take an earlier time (for THEIR convenience, not yours), and who in their RIGHT MIND doesn't have the COURTESY to let you KNOW they cancelled your appointment?! "Well, you should've call us back. Your girlfriend said you were going to be there all day." My agreement with them on the phone was not "for all day". I told them 4pm was fine, and if there was a conflict, I'll call them back and reschedule. My boyfriend told them that he wasn't able to burn another day off to meet them at this point. Basically they told him, "too bad!" and told him to call him back if that changed. Uh, no. We're not taking more time off so they can randomly cancel without telling us again, and then act like it's no big deal. We called back our warranty company and reported what happened, and asked for them to locate another company, with weekend availability, since we don't have an extra day available anymore.TL;DR : This company doesn't want your business, doesn't understand the basics of scheduling, doesn't understand basic customer service, and doesn't understand that your time is just as precious as theirs. People taking time off work to meet with them is a big deal, but evidently, that's not a a real concern for them. Since that's isn't a concern, but they're shy about sharing that - I'm a helpful gal, I'll share it for them!