Truly dread going here, even when it's once a month. (and their hours are STILL wrong. They are NOT open until 5pm.) The clerks in general are obnoxious, rude, and clearly don't want to be there. I've overhead them mocking customers, chastising the elderly and just making the whole experience a bad one. We all just look at each other in line. Today, 3 different ladies in the same line, who frequent the one on 151st St. instead (even though Antioch is closer for all), said the EXACT same thing. It would have been funny, if it were actually funny.
This is the best post office I've ever been to. (..and that's saying a lot with 18 years of running an online collectibles business, shipping dozens of packages a day.) Bill is hands down the best postal employee I've ever encountered, in 3 states, and 18 years. He is always friendly, efficient and helpful. If all USPS employees were half this competent and pleasant, its reputation would not be what it is. I'd recommend having Bill supervise training of all clerks in the area, but that would mean losing him as the best counter clerk. Keep up the great work, and know that you're appreciated and valued!
The people that work here either are really deaf or they just don't care about their customers package. I have lost my package in the process of my seller sending it to my address in Kansas. I have tried calling them every hour. Why hire people that don't benefit the company and irritate people trying to find their lost packages. So, I called my friends in Kansas to go into the office to ask for help and they said that they cannot do anything about this which is complete bull****. I had to call the 1-800 number for them to help me out. They told me to contact the post office but there is no way, because all the people there won't pickup the phone. I just want to know where the recovery place for package is at. is it that hard for me to obtain such simple information? Sheesh. Never using USPS ever again. Terrible customer service.