Roto-Rooter Plumbing & Water Cleanup
8600 W 95th St Ste 100d, Overland Park, KS 66212
Schedule Service OnlineBook Now
|Mon - Sun:|
Services: Plumbing, Water Heaters, Drain Cleaning
Mark ( #283) was prompt and professional. He quickly diagnosed the problem and took the time to explain everything to us. He cleared the clogged drain within a few minutes of starting the job, and still made sure to check all other pipes and areas to make sure they were all in good working order. He definitely went above and beyond. I could tell we were in good hands. Thanks again Mark!
Larry came to determine the cause and resolution of my sump pump malfunction causing the relentless alarm this morning. He unbolted the lid to find a separated back-up pump connection, which had ultimately drained the battery and disabled the back up pump’s ability to function during an outage. (there is more to the explanation). He repaired the connection and tested the function of the main pump. As I requested, Larry wrote a detailed description on the invoice for me to give to my sump system installer next week after he returns from vacation and can come to assess the cause of the disconnect and (deal with the dead battery). I learned that this equipment installed November of 2017 is not the quality I expected from that independent contractor, highly recommended by another contractor who had done good work on our property in the past—which brings me to say that I have learned to hire more established service providers who are accountable to someone for work ethics and standards.
This is a competitive era for service industries, where service is judged with more scrutiny than the products themselves. I am eager to give excellent service reviews, rather than provide low ratings for apathetic rooky techs representing a relative’s company who has poor or nil hiring practices—and only OJT, limited at that. I have found that formal training and continuing education keeps service techs providing the best possible results.
It is a pleasant change to have a gentleman like Larry to efficiently and cheerfully provide a repair and ensure my understanding of the problem and his resolution. For someone needing plumbing services, I would readily recommend Larry, whose standards show very well for the Roto Rooter brand. The service techs are in fact your Marketing Department!
Absolutely great service! Mark (283) provided all the answers to every question I had. He ran every check before he decided what needed to be done and then went above and beyond! He had to take off the door to my bathroom and he put it back on, cleaned up the mess the machine made on the floor. Couldn't ask for anything better!
The service was very professional and timely, Richard(3555) quickly addressed the issue and made sure we got a thorough camera evaluation of the line. He was courteous and greeted us with a smile which is what you need when you are having plumbing problems. The online service made it simple to set up an appointment, we would use them again.
Keith was great, very professional. Not only did he fix the problem but he explained what was going on and how to try & prevent it from happening in the future. He is an invaluable resource of information to education the average homeowner. It was a pleasure to work with him. Thank you, Sharon
Amber #1476 and Brad#1184 did an excellent job in getting me unclogged. Amber was great when she knew she needed help in getting this job done. I appreciated the fact that getting Brad to come was how to get me working again quickly. Great people to have on your team.
We first contacted Roto Rooter about a month ago due to a leak from our second floor into our kitchen ceiling. Chris Ladesic came out and investigated and then brought in someone with a camera. They spent over an hour and never charged us. About a week later the leak came back. I contacted Chris by text and within a couple of hours he was at my house and was able to identify the leak and fix it. Chris is an exceptional plumber and is extremely thorough. We used him again today to replace three very old faucets. I highly recommend this company and Chris Ladesic.
Roto Rooter provided excellent service!! We had a water heater replaced and the service technician, Chris 0368, was awesome! Very helpful and friendly. He took the time to explain exactly what needed to be done and what he was going to do. And he took extra effort to get all the parts we needed in a very timely manner. Would absolutely recommend!
We had sewage water backing up into our basement and were unable to use any water in the house. No showers, no flushing the toilet, no laundry, etc. We made an appt. with RotoRooter and they were supposed to come out at 5 pm. Around 6, they called and said they didn’t have anyone in the area and wouldn’t be able to come out until the next morning. I called back and spoke with Elwood. I explained our predicament and he said he would see what he could do. He spoke to his manager and was able to find someone to come out around 10 pm. Brad #1184 was our plumber and he was able to quickly unclog the pipe under our basement and get our household running again. He was professional, knowledgeable, and friendly. Our thanks go out to Brad and Elwood!
I can't say enough about these guys. My only regret is not calling them first! Don't be forced into making a decision out of fear of the unknown and don't be fooled by the well orchestrated dance that seems to be the tactic of their competitors. Our main line plug right before Christmas when we had family visiting from out of town. I originally called another group (I won't say who but they drive pink vehicles) to solve it. This seemed to be done but the tech who came said he "hit a wall of something" and recommended a camera inspection which was sent at no cost. When the camera man arrived he quickly said I had a collapsed sewer line and showed me a screen that was definitely a blocked line but it was hard to make out anything specific on the screen. Then he told me I needed to likely replace my whole sewer line at a cost of $7,000 -$9,000. Thus, I called Roto-Rooter and another company for additional estimates. The second company told me the same as the first but undercut the price by $500. Then Bryan Johnson from Roto-rooter arrived with a much better camera that clearly revealed what he called a "soft clog". He then went on to explain the differences in the types of augers that can be used and explained the first company only used a spade bit which does not penetrate clogs well but Roto-Rooter uses a cutting bit and a more powerful auger which can typically clear blockages like mine. He was kind enough to schedule me time the next morning to have Scott Griffith come to my home and properly clear the line. He was able to easily clear the line as he had the knowledge and correct equipment to do the job correctly. What he found was a small amount of tree roots at the location of the original clog with a clear line in all other areas. Bryan came by right after to recheck the line and found it to be clear and in good condition. This saved me at least $6,500 and a massive headache. Don't waste time and money, just call Roto-Rooter!
I was very impressed with the promptness, service and knowledge of the technician Dwayne #3453. He took care of my clogged drainage pipe issue and was courteous and explained what he would do in detail and resolved the problem expeditiously. Thanks again, will use your company again!