Overtime Sports Bar & Grill
11300 W 135th St, Overland Park, KS 66221
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There is an over-abundance of sports bar & grills in Johnson County, Kansas. To open a sports-themed bar you better be better than the established names of Coach's, Tanners, and even 810 Zone. We found Overtime Sports Bar & Grill on 135th Street close to home and I posted very positive comments about the place. Now, all I can say is stay away from the place as it is poorly staffed, puts out poor quality food, and this all falls on the management which is an utter joke.
To highlight the ineptitude of this place, we have visited 4 times and only once did they get our order correct. The servers never know what beer is available and are generally clueless about the menu--both alcohol and food. Whenever they are busy, the excuse is that they are busy. Really? Isn't that a sign of success and not an excuse for poor service?
Our first visit was the only good visit. The second visit, our food order was exactly backward and the server was confused about the beers on tap vs. bottled beer. We cut them slack and came back a third time. On that visit we sat at the bar and ordered wings and onion rings. After an hour and 45 minute wait, they brought us 6, yes 6, cold onion rings. Then they brought the wings out and Dani and I had ordered different types of sauce which was indistinguishable. The wings went back and within minutes were brought back out with 1/2 the order slathered in sauce which of course got all over the other wings making them nearly inedible for my wife. Needless to say, I complained loudly and a lady named Irina took care of us by buying the meal, a round of drinks and offering us a voucher for a free appetizer on our next visit. Unfortunately for Overtime, Irina works at the Roxie and was only helping out that night.
Last night we went back to use our voucher and give the place one last shot. We were seated quickly but our server did not show up until the table next to us (who were also stunned at the ineptitude of the place) went and got her after we waited 6 minutes and they waited longer than that! We ordered drinks and after waiting nearly 15 minutes and watching servers drift aimlessly through the dining room, we walked out.
The root of the problem is with the management. On our first visit we met the "manager" who is a young girl and happens to be a daughter of the owners. As it turns out, we have some common friends in the industry and I thought she was doing a decent job for someone that young. On our 2nd visit, she remembered us but gave us only a cursory "hello" and never came over to our table. On the 3rd visit, she was leaning on the back wall of the bar. She nodded after I said hello and managed some sort of a return greeting--never once leaving the back wall or even bothering to stand up. When our order was jacked up that night, did she appear to help us? Of course not, she deferred to Irina. Last night, although she saw us walk in and walk out, she never even attempted a greeting. Well, guess what sweetheart? There are a lot of places that would be ecstatic to have our business so we will be going elsewhere.
There is obviously little or no training provided to the servers. They do not walk with purpose, they do not help each other and they are in a situation where they will consistently lose. This all falls on the ineptitude of the owners/managers. They obviously have no SOPs and avoid accountability. In sum, not even John Taffer could save this place and my guess is they are closed by Christmas. Do not waste your money, your time, or your evening on this place. Even the Groupon is not worth it. And, FYI, I've been in the restaurant/bar business since 1989 so my critique is from an insider perspective.