7979 Metcalf Ave, Overland Park, KS 66204
Parking: Lot, Free
Wheelchair Accessible: Yes
Not happy with service department. Brought my car in for a constantly firing battery. They had the car all day and couldn't find the issue. Wanted more money to keep diagnosing which I couldn't afford at dealer prices. When I got the car back it was a mess. Back seat was not put back right, my CDs were scattered on the floorboard. 260$ later with no problem found you think they would at least wash the car. Every dealer I have felt with in the past does that much. On the plus side, My service guy who was in contact with me was friendly. But that alone doesn't cut it. Will not go back or buy from them in the future.
Shop around for the best deal. If that's them, then take it. If not, then don't. They're very very pushy when you show interest, but after the sale, you can't get anyone to get back with you about a simple question. But I like my car and I got a good deal. I'll just go to another place for service. It all works out.
Thank you for your purchase. If there is anything that we can assist you with in the future please contact me directly.
Dont go to Oneill honda to use their express service line, it doesnt exist. I arrive there @ 6:40 am and was the first in line. I pull in the express service line of the service garage and the person tells me its going to be 2 to 3 hour wait for an oil change because i didnt have an appointment. If you no longer have express service, dont advertise it.
06/21/2010Provided by Citysearch -
My wife took her civic in for a recall...thinking no big deal. Got a call later that the A/C doesn't work. I knew it worked earlier that morning. The service consultant spoke with my wife prior to me and told him she is the primary driver and didn't know if it worked that morning or not. I told him it did but he tried to switch it around saying I didn't know as I was not the primary driver and she couldn't recall....even though I got the car out in the morning. They wanted $107 to diagnose the problem but after a heated discussion I told him to park it and I will come get it. The conversation really heated up when I asked him how do I know they didn't cause the problem. After my wife enjoying a hot ride home I popped the hood and found the problem in seconds...yes, literally seconds! Amazingly it was in the same area in which they had to work. The wires by the alternator leading down to the compressor were cut. I took pictures and emailed them to Don the service manager and Chad the service consultant. I did not get a return phone call for two business days even though I sent and the email and left 2 voicemails. Don called me back to discuss this and acted like he had no idea what I was talking about. He said that a rodent did it. Yep, a rodent made a nice clean cut through 4 wires and did not chew up anything else. Funny though, if a rodent did do this, wouldn't the mechanic see it since it was in the same area he was working? I found it in seconds and so did my wife when I asked her if she saw anything wrong but this trained mechanic never saw or mentioned anything. Don mentioned his mechanic wouldn't do it and wasn't in that area. The belt was replaced so this automatically puts the mechanic in this area without a doubt. I asked Don if the mechanic at any time touched the alternator (since this is where the wires are), he would not answer me. I currently have a call into an American Honda rep to see if this can be settled but from what I can tell, it is going to be a hard fight. My wife bought her last two cars from this dealership, we will never vist them or consider them for anything again!
I made a special trip over there with my wife and son to look at odysseys. we arrived at 5:30 and they close at 6 pm. we were told by a fairly un-knowledgable salesman that we were not able to look at the inside of the car because they had already picked up the keys. we were standing 20 yards from the door, 20 minutes before close, and this guy didn't want to sell a car bad enough to hike his fat a** back to the trailer and pick up a key off a desk. That told me all I needed to know about whether or not this dealership will go the extra mile after you purchase a car from them.
O'Neill Honda does not have a "trailer" on our Used Vehicle lot so it would appear that this comment does not apply to ONeill Honda but another dealer