GET OUT WHILE YOU CAN, THERE IS A MONSTER THAT IS LOOSE BEHIND THE COUNTER. He is tall, has scraggly hair, a dirty looking beard, he appears unkempt and is VERY, VERY rude. This man was never 'taught' nor was he trained 'how to be kind to others' which, as of today I thought was a natural human trait, Hatred, Being Downright Mean and Venomous must be carefully 'taught'. He does not speak, nor does he offer to help you, or ask if you wish to purchase something else. He does not exhibit or possess even an iota of kindness toward the customer. WHY DO YOU HAVE HIM WORKING THERE? The large yellow sign says "Shell Oil Company", yet it is privately owned but the public sees the sign and then the associate and wonders 'what has happened to Shell Oil?' When I pointed out to this creature that he could be a bit kinder or, possibly try answering a question when asked. I had come in to pay for a car wash. I asked for the least expensive and he did not speak but pointed to the $6.00 car wash. It mentioned right at the top that it included A FOAM WASH. back to get a car wash and then fill up my 30 gallon tank. I was sliding my card through the machine to pay for a $6.00 car wash and saw were it advertised FOAM WASH, and that is when I told the man that I had JUST been through the car wash and there was no foam; as I had just assisted an elderly lady by driving her car through the car wash and, believe me, there was no FOAM WASH. Mentioning this to this your 'attendant', I asked, "since there is no 'foam wash' may I run my car through twice"? his answer was "NO". I remarked to him "You are quite possibly the rudest man I have ever dealt with in my life"; at the time I was swiping my credit card to get the $6.00 FOAMLESS car wash. I stated that I would never return! I am not sure what he did, but it was clear that he grabbed some sort of piece of paper coming out of a printer ripping it violently off of the machine, crumpled it up & then 'he' spoke for the first time, "Lady, I do not know what YOUR problem is today....... But I am asking you to leave the store now and never come back. He said this in a very mean voice that was easily heard by the other six people in line to pay for something.When someone is as obtusely rude, as this man, and is dealing directly with the customer, something must be done. He did not give me a receipt for canceling my transaction which is what he said he did. This is now posted on my 'Wall' on my Facebook Page so you will lose more customers. I worked in Corporations in the Sales/Marketing Departments directly working with CUSTOMER SERVICE. The following is true, 'there are many other gas stations in a 5 mile radius.' 'If you can not offer competitive prices, which you do, AND, GREAT CUSTOMER SERVICE then you will continue to lose business. If I were Shell Corporation I would be incredibly embarrassed to have an 'associate' who did not bathe, was unkempt, has a long scraggly beard and long hair that appeared to have not been washed for months. He is scary looking. He has chased me away and some of my friends. SHAME ON YOU SHELL OIL COMPANY Believe me, Shell, I am embarrassed for you and I have worked for many big corporations. He, would be gone tomorrow if I had my name over the door. This man is giving Shell Oil a bad name. Something should be done TO GET RID OF THIS FELLOW FAST.
The tall grey bearded man that is always there is mean, has no personality & is very rude. If he is there turn around and go across the street to Fry's Auto station. I have been treated poorly EVERYTIME that man is in there. He has run off every member of my family and 2 of my friends. Why Shell allow him to stay is beyond me. Sad because it is convenient but at what cost?! He goes & many customers will come back. He worked at 3pm today, he is a MEAN MAN!
I have been doing business at this BP for a couple of years; my first experience was getting a tire repaired after I picked up a nail on a gravel road. They fixed it within a few minutes at a minor charge. I have had more work done since then, including headlights and oil changes. Their prices are competitive (certainly more reasonable than a dealer), and they get the work done when promised. I would (and have) recommended this station to friends and family.