This is in response to a review from Chris p I am the owner at Gerken Rental we have a policy which we have customers sign a copy of that states on Saturdays if you rent anything after 12:00 on Saturdays during the winter hours then the item is due back by 9:00 Monday morning for one days charge of the item is returned after 9:00 then you will be charged regular rates. You returned your item Monday afternoon so yes you where charged for the extra time you kept the item we have a copy of the contract that was signed by Chris on file if anyone would like to see it. This is a pretty simple policy that Chris didn't like because he couldn't or wouldn't follow the agreement that he signed
Recently moved to the area and rented here for the first time. I was not told that our equipment needed to be returned by 9am the following day. The person that rented me the equipment never told us this, only to keep it over the weekend since they were closed on Sunday. My wife returned everything before close of business today and was charged an extra day of rental. I rent equipment FREQUENTLY since I am a do it yourself person. I was referred here by a neighbor and I will say this is the LAST TIME I will rent here. I drove out of my way just to do business here. I drove out of my way to fill my propane tank here when I could do it much closer to home. NEVER AGAIN. Losing a customer over $30 when you could have simply agreed that your employee - who happens to be off today - didn't disclose this to me and moved on and kept a happy customer. Word of mouth is how I ended up at your door. It's amazing what word of mouth can do.