I called this store yesterday to ask about swarovski crystals, hoping they would have flatbacks or hotfixes. She had no idea what I was talking about, which is fine, I had no problem with that, but she said she did not know what I was talking about, that she had never heard of "hotbags" before. I repeated what I was looking for and she said I should just come in, instead, although, she had no idea what they were. I advised her if she did not know, why would I come in. She had no interest in asking anyone else if they had any such item and just wanted me to drive there to see for myself. I told her apparently you do not carry this item and I would not be coming in. She simply did not care. I was not impressed and will never be visiting this store. I gave this store one star, which is too many.