We rented a full size SUV nearly one week in advance and called twice during the week to insure that we would indeed be receiving a full size SUV. The day before the rental was to begin we got a call saying that no full size SUV's were available and that they had looked everywhere trying to find one. We called another Enterprise location and were able to rent a full size SUV that day. We had a problem with the same location in 2014 and had decided to give them another chance. Big mistake. We have rented a lot of vehicles over the years from this location with mixed success. Never again. They are very poorly managed and exhibit a low regard for customer loyalty and respect. Would advise you to look elsewhere.
Very friendly and professional service. I visit the area often and always use this address for my Enterprise auto rentals. There is a reason I always go back!
Do not use this branch if you are wanting the car to actually BE there. Made a reservation, received an immediate confirmation at my inbox. Went to this location the next morning to find that they do NOT guarantee a reservation if it has not been 24 hours. My question is- if you have 7 hours on Friday after the reservation hits, and I come to pick it up at 10 am on Saturday (22 hours later), couldn't you at least have had the decency to call? Instead I have to drive to another Enterprise location??? Crazy. Emailed manager of branch first thing this am and called this afternoon. No response. I would give them a negative star if I could.