One star is one to many. Jack and Shirley deserve NO stars. I traveled from Alabama and my sister traveled from Washington state arriving in Ottumwa on Tuesday June 26th. The sole purpose of our trip was to see the head stone that was to have been placed on our Mothers grave the previous week. This had been confirmed by Fuller Monument via phone and we told the stone would be placed by Thursday June 21. When in fact the stone was still on the pallet behind Fuller. Only by threatening legal action to get the head stone released and the good will of another monument business did we get the head stone placed before we had to leave Friday June 29.To make matters worse Jack and Shirley were on vacation in Canada and left this mess to their grand daughter to handle!