CitizensFirst Credit Union is awesome! They have come along way and can tell you there customer service has turned around! They think of you has a guest or a boss, not just a number or a customer! Every branch is remodeled to make you feel at home and making sure you are first. They have teller pods which as a guest brings a more one-on-one experience and they have dens. They have dens, which are loan offices so when you need a loan, you get to sit in comfy chairs with a big flat screen to make you feel at home.(No desks) they have the best rates in Wisconsin, and have set very high standards for other credit unions. They are definitely leaders and not followers! I have been a member for 7 yrs now and don't see changing credit unions anytime soon!
DO NOT USE UNLESS YOU WANT TO BE ROBBED.The "overdraft Protection" they don't tell you exactly how it works so we overdrafted a lot more than I expected because I thought only one item would go through, but they actually opened a $700 line of credit. THey refunded some payments but now I have NSF because of pending transactions (Like when the gas station holds $75 to make sure there's money there when you only spend $30)! And they refuse to refund the NSF fees because "They told me in July how it works" THEY NEVER STATED PENDING TRANSACTIONS WOULD COUNT AGAINST IT. I thought if I got the money in the account before it went over I would be okay- which is how it's always worked before with old banks.The customer service is RUDE!!!! They are not helpful at all, have no sympathy, they are all heartless to anything going on. ALL THEY CARE ABOUT IS THE $$$$$. Coming from a credit union that actually cared about me as a human and the troubles I was having, I find this appalling for such a small credit union to be acting like the big banks (Associated etc.). I went here because I loved the service my friend got through Pioneer, but since Capital has taken over they are disgusting.I have NEVER been treated like this by a company that I chose. I admit, I made mistakes, and I didn't ask them to do anything about those. But when I asked for help over a policy I didn't initially understand due to their poor banker that initially set up the account, they flat out refuse. People make mistakes and Capital doesn't care- all they want is MORE MONEY MORE MONEY MORE MONEY.If you like being robbed and being treated like crap- bank here. If you like humanity, assistance when something's wrong or misunderstood PLEASE PLEASE PLEASE GO SOMEWHERE ELSE.