CitizensFirst Credit Union is awesome! They have come along way and can tell you there customer service has turned around! They think of you has a guest or a boss, not just a number or a customer! Every branch is remodeled to make you feel at home and making sure you are first. They have teller pods which as a guest brings a more one-on-one experience and they have dens. They have dens, which are loan offices so when you need a loan, you get to sit in comfy chairs with a big flat screen to make you feel at home.(No desks) they have the best rates in Wisconsin, and have set very high standards for other credit unions. They are definitely leaders and not followers! I have been a member for 7 yrs now and don't see changing credit unions anytime soon!
Having the same experience with online banking. Before the system "upgrade" I had no issues. I had to wait on hold for over an hour 10 days ago and still didn't get someone to talk to. Finally, when someone called me back and we got username and password set up, it's not working 10 days later. Of course it's Sunday (bill paying day) and I can't access my online account. A serious mess.