Maybe it is just the way Woodman's mishandles their product or maybe the way Serv-Ice handles their own product... I don't care if it is $99 a bag of $1.99... I didn't intend to buy a 22-pound block of solid ice because of end seller mishandling, but that is the only thing I have ever got! Garbage product! Serv-Ice please contact the Carpentersville Woodman's and ask them why they are ruining your reputation... Maybe the Phil Woodman can answer to his underpaid "Employee Owned" (LOL) help's mishandling. Cheers!