My 10 year old daughter and I have visited this Tutti Frutti location about 3 times over the last 6 months. Today she and I decided to meet a friend of mine there for yogurt and conversation. I came in with a couple of binders and a large handbag. As I am 8.5 months pregnant it is not out of the ordinary to sit my belongings at a table where we intend to sit once we choose yogurt and check out. Today, a group of women decided to move our belongings as we checked out. We informed the cashier and store owner as we did not understand why this group chose to sit where we were clearly intending to sit. We were essentially told that it was just a table so choose alternate seating. Because of the rude and dismissive manner in which we were spoken to my friend and I decided to leave. I was denied a refund and the cashier stated that he was not going to refund my order over seating. I have never been treated so poorly. To add insult to injury the female owvner followed us outside and yelled in front of my daughter that there are no reserved tables. My friend attempted to explain that it was not about the tables, it was about the way we were treated. We were treated as if we were not paying customers. The funny part is something told me to leave earlier because we sampled a couple of flavors prior to choosing final orders and the yogurt was not fresh and much of it was tart. I am blown that we decided to leave quietly and were still accosted loudly outside by the female owner/manager. I would not recommend this place to anyone based on service alone. The only reason we ever started going there is because Pinkberry closed.Also, I did not want to pull the race card but today's events were clear. The ladies who moved our belongings and sat down at the table we chose were of middle eastern background just like the rude manager and cashier. Had we (black women) moved their belongings or claimed the table they chose I am sure we would have been asked to leave or move. It was embarrassing. The manager even stated "it's just a table." If that is the case then why couldn't that group of women be placed in the same corner they wanted us to move to? Then to be denied a refund (which I will be disputing with the credit card company) was equally disrespectful.
This place is certainly one of my favorite places in the city. They really have a great assortment of flavors to choose from and their froyo is as smooth as a baby’s tukush.
We do not have Menchie's in our city yet, but we can not wait! Kids were so exited to pick their own flavors and toppings! My favorite flavor - Dulce de leche; favorite topping - cheesecake. Delicious and so much fun!